Integrating a Self-configured bot with Slack workspace

  • Release version: Xanadu
  • Updated November 5, 2024
  • 1 minute to read

    • Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Slack workspace.

    The Virtual Agent integration with Slack creates a one-to-one association between the ServiceNow instance that you are installing from and the Slack workspace in which the integration runs. By default, Virtual Agent supports one-click installation that integrates one Slack workspace with one ServiceNow instance. However, by enabling this integration, Virtual Agent allows you to integrate multiple ServiceNow instances with a single Slack workspace. You can integrate multiple ServiceNow instances with a single Slack workspace by creating a bot for each of the instances on the targeted Slack workspace.