Managing AI agents in Virtual Agent Designer

  • Release version: Xanadu
  • Updated May 19, 2025
  • 2 minutes to read

    • View AI agents created in AI Agent Studio through Virtual Agent Designer.

    Note:
    An updated Virtual Agent Designer user interface is available when you install Now Assist in Virtual Agent and turn on the Now Assist Topics skill. This content assumes that you have activated this skill and can see the list view. If this skill is not enabled, you will see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

    Role required: virtual_agent_admin

    When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Virtual Agent Designer. You can only view them in Virtual Agent Designer. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see AI Agent Studio.

    AI agents in Virtual Agent Designer

    Select the AI agents option to see all the AI agents activated for Virtual Agent Designer.

    AI agents in Virtual Agent Designer.

    Column Description
    Name Name of the AI agent. Select the AI agent to open it in AI Agent Studio.
    Type AI agent.
    Status Status type such as Published.
    Active Whether the AI agent is active or inactive.
    Last modified Time when the AI agent was last modified.
    Description Description of the AI agent.

    Use the row actions icon ( Row actions icon.) to work with visibility settings for Promoted, Discoverable, Visible, and Active:

    Option Description
    Promoted Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant.

    You must first select an assistant to promote the AI agent.
    Discoverable Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance.
    Visible Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation.
    Active Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation.
    Delete Delete option for AI agent is inactive in Virtual Agent Designer. The AI agent can only be deleted from AI Agent Studio.

    AI agents become available in Virtual Agent Designer based on the display settings in AI Agent Studio. To enable an AI agent to appear in Virtual Agent Designer, perform the following:

    1. Navigate to All > AI Agent Studio > Overview and select the AI agent.
    2. Select the Define availability tab.
    3. In the Virtual Agent card:
      • Turn on the Display toggle.
      • Select the assistants where the AI agent becomes discoverable.
      • Select the user roles that can access the AI agent in Virtual Agent Designer.

      Virtual Agent card in an AI agent.

    For detailed information about creating AI agents, see Create an AI agent.