Integrating Virtual Agent with consumer messaging apps

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Integrating consumer messaging apps such as LINE, Twilio, WhatsApp, Google Business Messages, and Facebook Messenger with ServiceNow® Virtual Agent associates the app with your ServiceNow instance to facilitate end-to-end conversations.

    Setup Virtual Agent integration for consumer messaging apps

    Engage customers where they are with rich conversations ​by enabling them to message anytime to your company's account using their choice of messaging apps.

    Conversational integrations are available for SMS Twilio, WhatsApp (powered by Twilio), LINE, and Facebook Messenger consumer messaging apps from the ServiceNow Store.