Custom control utility

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use the Custom Control utility in a Virtual Agent topic or topic block to reference a custom input control or a custom response control. Custom controls complement the controls provided in Virtual Agent Designer.

    Custom control utility properties

    Specify the properties of the custom input control or custom response control that you are adding to a topic or topic block. For more information about custom controls and their use, see Customizing Virtual Agent with custom controls.

    Note:
    Custom controls do not work on Internet Explorer version 11.
    Table 1. Custom control utility properties sheet
    Property Description
    Custom control

    The name of a custom control asset that has been published in Virtual Agent Designer.
    Node name

    The name of the custom control you selected.
    Input mapping

    The variables to be used as input to the selected custom control. For example, the following image has example variables:

    Input mapping variables on this custom control include transaction date and time, customer name, and product issue.

    The contents of this area change according to the custom control you selected. Options may include string input, referenced records, scripts, and so forth.
    Output mapping

    The variables to be output by the selected custom control. For example, the following image has example variables that are enabled:

    Output mapping variables for this custom control include issue and username.

    The contents of this area change according to the custom control you selected.
    Advanced
    Hide this node
    Conditionally use this node if

    A no-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

    Example custom control utility

    Custom control utility properties sheet for an input control.