Legacy - Spokes
Use the Spokes page to see the details of the spoke actions and subflows for the Virtual Agent (VA) topic.
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See Conversational Analytics dashboard in Platform Analytics experience.
For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see Migrate data to Conversational Analytics dashboard in Platform Analytics experience [KB1651556].
Spokes used
The Spokes used chart shows which spokes, actions, and subflows were used and how often. In Virtual Agent, conversations contain topics, topics contain spokes, and spokes contain spoke actions or subflows. Selecting a spoke from the list displays the following details.
The three charts show:
- Spoke Usage—The number of times the specified spoke ran each day.
You can display the number of occurrences and user sessions of the selected topic by selecting Download.
- Actions and Subflows—Within the specified spoke, which actions and subflows were executed. In the previous Actions and Subflows chart, one action, Create Freeform VTB was triggered 22 times.
- Topics—Which topics executed the spoke. The horizontal axis in the Topics chart shows the topics that triggered the spoke. The vertical axis shows how many times the topic triggered the spoke.