Closing idle Alexa chat conversations

Enable virtual agents to effectively manage their active Alexa chat conversations by automatically closing the conversations after they have been inactive for a preconfigured amount of time.

Virtual Agent conversations are configured for the Alexa application. By default, any conversation is closed once the session with Alexa closes. Any conversation that is abandoned by requesters remains open or idle until they are automatically closed daily by the Time Out Abandoned VA Conversations scheduled job. For more information, see Closing Virtual Agent and Agent Chat conversations.