Integrate ServiceNow instance with Self-configured bot

Add the Self-configured bot to your ServiceNow instance to complete the integration with Slack.

Before you begin

Role required: virtual_agent_admin or admin and Slack workspace admin

This installation requires a ServiceNow instance other than the one integrated with the production bot to integrate one bot (of the multiple bots) with a single Slack workspace.

Note:

The ServiceNow instance that you will use to integrate the Self-configured bot with a single Slack workspace must not be an instance that you have used for integrating the ServiceNow Virtual Agent.

Ensure that you created a bot on the Slack workspace and fetched the bot details to complete the integration. For more information, see Create a bot in Slack.

Fetch the Name of the bot, Team ID, Signing Secret, and Access Token details for your bot created in Slack. For more information, see Retrieve bot details. Use this information when setting up the bot in your ServiceNow instance.

Procedure

As a ServiceNow admin, set up the bot on the ServiceNow instance in the global scope.

Note:

The virtual_agent_admin can install bots with multiple instances or bots apart from the production bot in the ServiceNow instance and avail all the features of Virtual Agent and also have the flexibility to integrate one of the multiple ServiceNow instances with a bot on a single Slack workspace.

1. Log in to your ServiceNow instance and navigate to All > Conversational Interfaces > Settings.
2. In General Settings under Channels and integrations, select View All.
   The Channels and integrations page opens.
3. Under the Available Channels section in the Slack tile, select Add Integrations and select Integrate with Self-configured bot.
   

   Note:

   The Add Integrations button is available only after installing the Conversational Integration with Slack plugin (sn_va_slack) on your ServiceNow instance. For more information about getting the plugin installed, see Install the Conversational Integration with Slack.
4. In the Integrate Slack with self-configured bot page, provide the following details that you made a note while creating the Slack bot and select Submit.
   • Name of the bot
   • Team ID
   • Signing Secret
   • Access Token

   For more information, see Retrieve bot details.

   Figure 1. Integrate Slack with self-configured bot page

   

   Note:

   For each additional ServiceNow instance to be integrated, repeat steps 1 and 2.

   If you would like to integrate your ServiceNow instance with another Slack bot, select the Plus icon against the Self-configured bot or select the Add integration button on the Manage Slack channel page and select Integrate with Self-configured bot.

   

   You will receive a message that the installation is successful.