Video bot response control

Use the Video bot response control in a Virtual Agent topic to include a video in the conversation.

The Video bot response control includes a navigation button, which gives users time to watch the video. If you want the user to the watch the video before continuing with the conversation, use this navigation button.

When users have finished watching the video, they can select the navigation button to continue with the conversation.

Note:

Topic authors can also use the Card bot response control to include a video in conversations. However, the Card bot response control doesn't include the navigation button, which gives users time to watch the video.

Video bot response control properties

Property	Description
Node name	Name that identifies this video bot response control node in the topic flow.
Card type	Type of card. Select YouTube Video Card. Note: In the Xanadu release, only YouTube video cards are supported.
Template	A visual representation of the layout of the video included in the card.
Map data to fields on the card	Fields that correspond to the numbers shown on the template. These fields are the following: Title: Title of the card. Title Link: URL to any relevant content. Description: Description the card, such as the topic the video addresses. YouTube Video ID: Unique identifier for the video used in the card. This identifier is the string following the equal sign (=) at the end of the video's URL path. For example, in the path shown below, the video identifier is FVgtjdEOa5M.
Advanced
Navigation button label	Navigation button used to continue with the conversation. By default, the button is labeled Got it, but you can change it. For example, you change the label to Continue. Users select this navigation button in the chat window to continue with the conversation.
Hide this node
Conditionally show this node if	No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.
Node Conditions	Expression logic to specify a condition for presenting this topic to users. The condition must evaluate to true. You can set this field using either the condition builder or a script. Condition: Use the condition builder to add or edit conditions. Script: Use the script editor to create or edit a script that contains a condition statement.

Channel support

Note:

The way the Video bot response displays videos may vary across channels. For example, the video display you see in Slack messages may be different from what you see on Microsoft Teams or Workplace from Facebook. Also, if an embedded player is supported on that channel, the player is included in the display. For more information about channels, see the documentation for the channel you're using.

Table 1. Channel support for the Video bot response control

Channel	Support	Constraints
Web UI	Supported	None
Mobile UI	Supported	None
Now Assist panel	Not supported	Not applicable
Microsoft Teams	Supported	The video control displays a thumbnail image of the video that users select to open the video in their preferred web browser.
Slack	Supported	Conversational Integration with Slack version 2.0.0 and later. The video control displays a thumbnail image of the video that users select to open the video in their preferred web browser.
Workplace	Supported	None
Facebook Messenger	Not supported	Not applicable
SMS Twilio	Not supported	Not applicable
LINE	Not supported	Not applicable
WhatsApp	Not supported	Not applicable
Apple Messages for Business	Not supported	Not applicable
Alexa (Voice)	Not supported	Not applicable

Example Video bot response control

Note:

Virtual Agent Designer controls may display and function differently in other channels.

Response properties	Card output
Figure 1. Video bot response control basic properties	Figure 2. Video bot response output on the chat widget with the navigation button
	Figure 3. Video bot response output on the chat widget without the navigation button