Legacy - Conversational Analytics Dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The Conversational Analytics dashboard helps you improve Virtual Agent (VA) interactions with users by providing deep insights into conversational data. The dashboard helps you refine topics and increase the percentage of issues resolved by VA.

    Important:

    Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See Conversational Analytics dashboard in Platform Analytics experience.

    For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see Migrate data to Conversational Analytics dashboard in Platform Analytics experience [KB1651556].

    Get started

    Select a tile to get started with the VA Analytics Dashboard.