Install Conversational IVR with Amazon Connect

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Install Conversational IVR with Amazon Connect application, to use interactive voice response (IVR) with Virtual Agent.

    Before you begin

    Role required: admin

    Note:
    Before installing Conversational IVR with Amazon Connect, ensure that you have installed the Glide Virtual Agent (com.glide.cs.custom.adapter) plugin in your ServiceNow instance.

    Procedure

    1. Navigate to All > Conversational Interfaces > Settings.
    2. Select Virtual Agent on the left pane and navigate to Add virtual agent to your contact center.
    3. Click Install.
      You are directed to the ServiceNow Store where you can search and get the Conversational IVR with Amazon Connect application to use IVR.

    What to do next

    To learn how to configure your AWS account for enabling Conversational IVR, see Configuring your AWS account for use with Conversational IVR.