Use keyboard shortcuts for emails

Use keyboard shortcuts to view response templates, drafts, and email templates.

Avant de commencer

Role required: email_composer

Procédure

1. Open a workspace record on your instance.
2. Open either the mini email composer or the full email composer.

   Open the mini email composer

   From the Compose section, select the Email tab.

   Open the full email composer

   Select the More Actions icon () and Compose Email.

3. In the email body, enter a keyboard shortcut.

   View response templates

   Enter /r.

   View drafts

   Enter /d.

   View email templates

   Enter /e.

4. Enter a keyword after the keyboard shortcut to search for a response template, draft, or email template.
5. Select the action or press the Enter key.