Enable Guided Tours

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Enable guided tours for Standard platform UI, Workspace, Service Portal pages, and Custom UI.

    Avant de commencer

    Role required: admin

    Procédure

    1. In the application navigator, enter sys_properties.list and press the Enter key.
    2. From the System Properties list, find the following properties and make sure that their values are set to True.
      Property Description
      com.snc.guided_tours.standard_ui.enable Enables guided tours across your instance to run on the Standard platform UI and Workspace.
      com.snc.guided_tours.sp.enable Enables guided tours across your instance to run on Service Portal pages.
      com.snc.guided_tours.custom_ui.enable Enables guided tours across your instance to run on the Custom UI pages.
    3. If the values of the system properties aren’t set to true, change them to True.

    Résultats

    You can create, update, and play guided tours within the ServiceNow® user interface.
    Remarque :

    • The Guided Tour Designer is only available in Core UI. The designer isn’t compatible with UI15. For information about how to activate the Core UI plugin, see Activate Core UI.

    • Guided Tours are supported in Next Experience pages, such as Workspace or pages configured in UI Builder using the Next Experience UI Framework.

      Set the value of the system property com.snc.guided_tours.standard_ui.enable to True to enable Guided Tours under Next Experience. The following scenarios are still supported with Next Experience enabled:
      • Creating and running new or existing Guided Tours in the Classic Environment (including lists and forms).
      • Creating and running new or existing Guided Tours for a Service Portal.
      • Creating new Guided Tours for Unified Navigation menus (such as the All or Favorites menus).
      For more information, see Next Experience