Configurable Workspace glossary

  • Rversion finale: Australia
  • Mis à jour 13 mars 2026
  • 3 minutes de lecture

    • Learn about the terms and concepts used in Configurable Workspace.

    Activity Stream

    Component that shows the list of changes made to a record, including journal entries, emails, and attachments.

    Activity Stream Compose

    Component that enables agents to create new journal entries for the Activity Stream.

    Attachments

    Component that appears in the contextual sidebar and enables agents to add, preview, download, or remove attachments from a related record.

    admin

    A user with the admin (administrator) role in ServiceNow has permission to perform almost all functions. The term "admin" usually includes both the global admin and the admin for a given application. For example, both the admin and catalog_admin roles have rights to administer the service catalog.

    Agent assist

    Component that provides agents with automatic search results with possible solutions relevant to the open record.

    Agent chat

    Component that provides a way for agents to chat with customers. Agents can send and receive messages, documents, and image files.

    app shell

    App shells are the static elements of a web experience (for example, the header, footer, and menu navigation) that stays with the end user as they navigate throughout the experience. App shells are primarily used and supported in Workspace and Portal experiences.

    component (UI Builder)

    Components are used in the UI Builder to build pages. Components have an interface that an end user can view and interact with. Components can talk to each other through events and properties. Commonly used components include Heading, Image, List, Form, and Button.

    Contextual sidebar

    A column of content that relates to the main content of the page. For example, you can include the agent assist component to show possible solutions for a case in view. Components are stacked vertically as tabs.

    dashboard

    A collection of visualizations grouped into a single location.

    declarative actions

    Declarative actions add custom functionality to your workspace forms, fields, lists, and related lists without writing custom scripts or learning APIs. Declarative actions include form actions, list actions, related list actions, and field decorators.

    email template

    Reusable subject line and message body content for email notifications.

    form

    A content page that displays fields and values for a single record from a database table.

    form header

    Displays the title of the form and provides several controls.

    form layout

    The arrangement of fields on a form.

    form record presence

    Displays the avatars of users viewing the same record.

    form template

    A pre-defined set of questions arranged on a form provided by Creator Studio.

    full email composer

    The Email Composer component associated with a record that enables an agent to compose emails and communicate with customers within a separate workspace tab.

    landing page

    Page that appears when an agent opens their workspace that provides an overview of new, assigned, and high priority cases in addition to the cases assigned to their groups.

    list

    A content page that displays zero or more records from a database table. The list has rows and columns. Each row is a record, and each column is a field from the record.

    mini email composer

    The Email Composer (mini) component that enables agents to compose emails and communicate with customers within the record page instead of a separate workspace tab.

    modal

    A user experience window that overlays another content window and takes control of the user experience.

    page

    Collection of column layouts, columns, and components. Create or customize multiple UI Builder pages for workspace and portal experiences.

    Predicate Builder

    Component that enables you to visually assemble condition statements with a series of contextually-generated fields.

    Record List

    Component bundle that contains the components necessary to display a list of Glide records, including the header, list, and pagination.

    ribbon

    Ribbons provide contextual information about the record displayed in the form, allowing users to quickly scan relevant information about the record.

    UI Builder (UIB)

    A WYSIWYG web user interface builder. UI Builder enables developers to build new pages or customize existing pages for Agent Workspace and portals using Now Experience UI Framework components.

    variant

    The version of a UI Builder page with access controlled by role or condition. Create variants of pages to target experiences for different audiences. For example, create a home page for agents and a variant for managers at the same URL. Alternatively, create a page variant that users see under different conditions.

    workspace

    Suite of tools in a single focused work area that enables a user to efficiently complete an entire job.