Search widgets

Several search widgets are provided with Service Portal.

You can configure search in Service Portal using any of the search widgets.

• AI Search Assist widget
  Improve incident deflection for Service Portal users by displaying the most relevant search results within a record producer.
• Contextual Search widget
  Contextual Search is an embedded widget that can be added to a record producer and used with the SC Catalog Item widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• Faceted Search widget
  The Faceted Search widget displays search results and search facets defined for a search source. The Faceted Search widget enables end users to filter search results for a more meaningful result set.
• Homepage Search widget
  Add a search bar to your home page. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• Legacy: Search Page widget
  The Search Page widget displays search results. The Faceted Search widget replaces the Search Page widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
• Typeahead Search widget
  Predictive search feature that shows words as users type. You can use this base system widget as-is in your portal or clone it to suit your own business needs.