GTD components

  • Rversion finale: Australia
  • Mis à jour 13 mars 2026
  • 1 minute de lecture

    • Learn about the Guided Tours components.

    Guided Tours are composed of the following components that function as building blocks for the tours that you create.

    Tableau 1. Guided Tours components
    Component Description
    Introduction

    The introduction outlines the steps in the guided tour and describes the milestone you achieve when all actions are completed.
    Step

    A discrete component of a guided tour that indicates a sequence.

    A step can provide a definition, an instruction, or both.
    Callout

    The callout provides the definition and instructions for the current tour step, including guidance to move to the next step. It highlights the relevant element and provides step-by-step instructions for navigating the ServiceNow® user interface.

    You can position callouts anywhere in your user interface to provide additional context or task-related instructions. There are several display options for the callouts, including:
    • Above
    • Below
    • To the left
    • To the right

    You can customize the Service Portal guided tour callout colors. For more information, see Guided Tour callout color.
    Element

    The specific components that the tour refers to, such as database records or page components.

    Elements require formatting so that the tour can link to them.
    Trigger

    Triggers are actions that you take to advance the tour to the next step. Triggers include pressing the Enter key, selecting or right-clicking a UI element, or selecting a Next button in the callout.

    For more information, see GTD triggers.
    Conclusion

    A conclusion indicating that the tour is complete. It is a great opportunity to encourage users to explore other tours or provide follow-up information on what to do next.