Chief Customer Operations Officer (CCO) Dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Chief Customer Operations Officer (CCO) dashboard provides the visibility into customer support and operations that helps leadership to fine-tune the operations for effectiveness. It provides a unified view of customer experience, service performance, and customer-impacting risk across the organization.

    The CCO dashboard is a mission-critical workspace for monitoring and elevating customer experience. It offers a comprehensive snapshot of key service and customer health insights by consolidating metrics such as satisfaction scores, proactive case volumes, digital engagement success, SLA attainment, backlog aging, outages, and high-priority escalations.

    This dashboard presents a curated set of visualizations that reflect customer sentiment, proactive service maturity, digital self-solve performance, resolution speed, and escalation load. Indicators such as cSAT trends, impacted customers, self-service success rate, SLA performance, outage trends, and cases in the spotlight help leaders track experience trends over time, understand performance direction, and identify emerging customer risks before they escalate.


    CCO Dashboard Outcome tab with Sentiment, Proactive, Self Service, Service Health, and Spotlight pillars, each containing KPIs and visualizations.

    CCO Dashboard Operations tab with Throughput, Availability, Risk, and Performance pillars, each containing metrics and visualizations.