Preconfigured in-form analytics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Preconfigured in-form analytics are available as plugins for several applications and their associated tables and forms.

    Table 1. In-form analytics plugins and associated tables
    Plugin name Plugin ID Table and forms
    Performance Analytics - Context Sensitive Analytics for Change Management com.snc.pa.change.context_sensitive_analytics Change Request [change_request]
    Performance Analytics - Context Sensitive Analytics for Chat com.snc.pa.chat.context_sensitive_analytic Chat Queue Entry [chat_queue_entry]
    Performance Analytics - Context Sensitive Analytics for Customer Service com.snc.pa.cs.context_sensitive_analytic Case [sn_customerservice_case]
    Performance Analytics - Context Sensitive Analytics for Incident com.snc.pa.incident.context_sensitive_analytic Incident [incident]
    Performance Analytics - Context Sensitive Analytics for Problem Management com.snc.pa.problem.context_sensitive_analytic Problem [problem]