Configure extreme touchpoints finding definition on nodes

Configure a extreme touchpoints (Node) finding definition to view a pattern where a step requires unusually large number of record updates than the normal range to progress to any next step.

Before you begin

Role required: sn_process_mining_analyst, sn_process_mining_power_user, or sn_process_mining_admin

Extreme touchpoints on nodes displays steps with an unusually large number of record updates than the median. This highlights steps that require extremely high effort.

Note:

Extreme touchpoints (Node) can be configured for a project only if it has been configured for the process table on which the project is based. For information on configuring touchpoints for a table, see Configure impact metrics.

Procedure

1. Navigate to Improvement opportunity definition page.
   For information about the Improvement opportunity definition page, see Set improvement opportunities.
2. Select Create on the Extreme touchpoints (Node) card.
   For a particular type of automated finding, you can create a maximum of two automated findings.
3. Provide details in the Define section.

   Table 1. Project Definition form

   Field	Description
   Name	Specify a name for your automated finding definition.
   Pattern type	This field is auto-populated. The automated finding definition that you chose to create is displayed here. You can change it if necessary.
   Field to detect the pattern on	Select any field from the table on which you want to detect this pattern. The entire finding definition works on this field.
   Category	Specify a category to which the automated finding definition belongs. The available options are: Quality Automation Conformance Performance
   Active	Select the field if you want this finding definition to be active. By default, it’s selected.
   Table	Displays the table name that you have selected. This field is non-editable.
   Apply to process/project	Displays the table name that you have selected. This field is non-editable.
   Impacted KPIs	Select the KPIs most likely impacted by the findings. Choosing the affected KPIs enables you to assess the business impact. You can view the KPI-related findings in the insights panel of the Process Mining workspace.

4. Select Configure.
   The Configure tab is displayed.
5. Fill the details on the form.
   Default values are provided. You can edit them if needed.

   

   According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and insights page:

   • The minimum touchpoints criteria is calculated as multiplier × median touchpoints for the step. In this example, records must meet or exceed 20 times the median repetition.
   • A step must contain at least 20 records.
   • The top percentage of records in the extreme group that can qualify. Prevents too many records from being included and focuses on true outliers. In this case, it is 2%.
   • A maximum of 5 improvement opportunities will be generated in the Summary and insights page.
6. Select Save and exit.