Chief Information Officer Dashboard data visualizations

  • Release version: Australia
  • Updated March 12, 2026
  • 5 minutes to read

    • Use these data visualizations to get high-level and detailed views of how information is used in your organization.

    Overview tab

    For more information about indicator data sources, see Chief Information Officer Dashboard indicators.

    Column Visualization Visualization Type Data Source
    Value Total combined value YTD Single score Formula indicator: Total Value YTD
    Value Value components YTD Vertical bar Formula indicator: Total Value YTD
    Operations % breached SLA Single score Formula indicator: % open and overdue incident assignments
    Operations Cloud health score Single score Automated indicator: CMDB Health Scorecard
    Operations CMDB health score by health metric Line Automated indicator: CMDB Health Scorecard
    Operations % SLA by priority Donut Formula indicator: % incidents resolved in time
    Security New security issues Single score Automated indicator: Number of new security incidents
    Security Active P1s Single score Automated indicator: SI - Incident Priority 1
    Security Total issues by priority Vertical bar Automated indicator: Number of open security incidents
    Security P1 issues trend Line Automated indicator: SI - Incident Priority 1
    Execution Active projects Single score Automated indicator: PPM - Number of Active Projects
    Execution Active projects in red Single score Automated indicator: PPM - Number of Active Red Projects
    Execution Projects in red by portfolio Vertical bar Automated indicator: PPM - Number of Active Red Projects
    Execution Projects by state Donut Automated indicator: PPM - Number of Active Projects
    Experience eSAT Single score Automated indicator: eSAT monthly
    Experience Self-Service: Success Rate Single score Formula indicator: Self-Service: Success Rate
    Experience Self-Service: Success Rate trend Line Formula indicator: Self-Service: Success Rate
    Experience eSAT trend Line Automated indicator: eSAT monthly

    Value tab

    Column Visualization Visualization Type Data Source
    Revenue Pipeline closed Single score Manual indicator: Revenue impact
    Revenue Pipeline by portfolio Vertical bar Manual indicator: Revenue impact
    Cost Impact Total cost Single score Manual indicator: Cost impact
    Cost Impact Cost by portfolio Vertical bar Manual indicator: Cost impact

    Operations tab

    Column Visualization Visualization Type Data Source
    Incident Management Mean time to resolve Single score Formula indicator: Average close time of incidents
    Incident Management % breached SLA Single score Formula indicator: % open and overdue incident assignments
    Incident Management Open incidents by age Vertical bar Automated indicator: Number of open incidents
    Incident Management % SLA trend by priority Line Formula indicator: % incidents resolved in time
    Request Management Requests backlog growth Single score Formula indicator: Requests backlog growth
    Request Management Open requests Single score Automated indicator: Number of open requests
    Request Management Requests by priority Horizontal bar Automated indicator: Number of open requests
    Request Management Avg time to close requests Line Formula indicator: Average close time of requests
    Change Management % Urgent changes Single score Formula indicator: % of urgent changes
    Change Management % of Unsuccessful changes Single score Formula indicator: % unsuccessful changes
    Change Management Average age of open changes by priority Vertical bar Formula indicator: Average age of open changes
    Change Management Change backlog growth Line Formula indicator: Change backlog growth
    CMDB Count of CIs monitored Single score Automated indicator: Number of Monitored Configuration Items
    CMDB Avg CIs fault count Single score Automated indicator: Avg CIs Fault count
    CMDB CMDB health results Vertical bar Automated indicator: CMDB health results
    CMDB CMDB health scorecard Vertical bar Automated indicator: CMDB Health Scorecard
    Asset Management Potential savings Single score Automated indicator: Potential Savings
    Asset Management Percent spend not in use Single score Formula indicator: Percent Spend Not in Use
    Asset Management Percent spend not in use - by product Vertical bar Formula indicator: Percent Spend Not in Use
    Asset Management Potential savings - by product Vertical bar Automated indicator: Potential savings

    Security tab

    Column Visualization Visualization Type Data Source
    Security Incident Response Active P1s Single score Automated indicator: SI - Incident Priority 1
    Security Incident Response Open Issues By Age Vertical bar Automated indicator: Number of open security incidents
    Security Incident Response P1 trend Line Automated indicator: SI - Incident Priority 1
    Vulnerability Management Avg vulnerability age Single score Formula indicator: Average Age of Vulnerable Items
    Vulnerability Management P1 vulnerabilities Single score Automated indicator: Critical Vulnerable Items
    Vulnerability Management Vulnerabilities by age Vertical bar Automated indicator: Unassigned Vulnerable Items
    Vulnerability Management P1 vulnerabilities trend Line Automated indicator: Critical Vulnerable Items
    Security Patching Vuln deferred Single score Automated indicator: Deferred Vulnerable Items
    Security Patching Vuln patching SLA attainment Single score Formula indicator: Vulnerable Items Mean Time to Remediate
    Security Patching Closed vuln which met target Vertical bar Automated indicator: Closed Vulnerable Items (Target Met)
    Security Patching Deferred Vulnerable Items by Reason Donut Automated indicator: Deferred Vulnerable Items
    Compliance Compliance score Single score Automated indicator: Policy Compliance Score Percentage
    Compliance # of failed controls Single score Automated indicator: # of Failed Control Indicators
    Compliance Citation compliance score percentage Donut Automated indicator: Citation compliance score percentage
    Compliance Policy compliance score percentage Vertical bar Automated indicator: Policy Compliance Score Percentage

    Execution tab

    Column Visualization Visualization Type Data Source
    Innovation Management Average age of open ideas Single score Formula indicator: PPM:Average Age of Open Ideas
    Innovation Management % of ideas converted Single score Formula indicator: PPM:% of Ideas Converted
    Innovation Management Converted ideas by categories Line Automated indicator: PPM:Ideas Converted
    Innovation Management Open ideas by state Vertical bar Automated indicator: PPM:Open Ideas
    Demand Management Average age open demand Single score Formula indicator: PPM:Average Age of Open Ideas
    Demand Management % of Demands to Projects last 12 months Single score PPM - Percentage of Demand to Project Last 12 months
    Demand Management Open Demands by state Donut Automated indicator: PPM - Open Demands Submitted, Screening, Qualified or Approved
    Demand Management Converted Demands trend Line Automated indicator: PPM - Number of Demands With Projects This Month
    Project Portfolio Management Total Projects Single score Automated indicator: PPM - Number of Active Projects
    Project Portfolio Management Projects with critical issues Single score Automated indicator: PPM - Number of Projects With Critical Issues
    Project Portfolio Management Projects by portfolio Vertical bar Automated indicator: PPM - Number of Active Projects
    Project Portfolio Management Projects by investment class Donut Automated indicator: PPM - Number of Active Projects
    Resource Management Total Allocated Single score Automated indicator: Total Allocated hrs
    Resource Management Total Availability Single score Automated indicator: Total available hrs
    Resource Management Allocated quarterly trend Line Formula indicator: Total allocated hours quarterly
    Resource Management Availability quarterly trend Line Formula indicator: Total available hours quarterly
    Cost Management Planned cost Single score Automated indicator: PPM - Planned Cost
    Cost Management Actual cost Single score Automated indicator: PPM - Actual Cost
    Cost Management Variance by portfolio Vertical bar Formula indicator: Variance by portfolio

    Experience tab

    Column Visualization Visualization Type Data Source
    Self-Service Self-Service: Success Rate Single score Formula indicator: Self-Service: Success Rate
    Self-Service Self-Service: Engagements Single score Formula indicator: Self-Service: Engagements
    Self-Service Self-Service: Success Rate trend Area Formula indicator: Self-Service: Success Rate
    Self-Service Self-Service: Engagement trend Area Formula indicator: Self-Service: Engagements
    Survey Management eSAT score Single score Automated indicator: eSAT monthly
    Survey Management cSAT monthly Single score Automated indicator: cSAT monthly
    Survey Management eSAT monthly trend Area Automated indicator: eSAT monthly
    Survey Management cSAT monthly trend Area Automated indicator: cSAT monthly