Viewing events analytics

View user analytics event occurrences to help you analyze core steps within your business processes.

Before you begin

Role required: user

About this task

Usage Insights automatically detects all screens, gestures, and user actions in your applications. You can view occurrences of user-triggered events including menu selection, button clicking, and swiping.

Procedure

1. Navigate to All > Platform Analytics > Usage Insights.
2. Select the application for which you want to analyze events.
3. Select the search icon to open the Search field and type the name of the event to filter in the Events list, or scroll to search the Events list.
   To view events across all applications, select All Applications from the applications list and then select Events.

What to do next

For more information about viewing events, read SNAnalytics APIs.

User Analytics Events KPIs

These event KPIs are tracked for web and mobile platforms.

Table 1. Events KPIs

KPI	Event logs when:
App Launch External	User launches application from a notification or deep link.
User Login	User successfully logs in.
Open App/ALP	User taps ALP/screen.
Open Applet	User opens an applet.
Voice Search Tapped	User taps the Microphone icon.
Contact Support Tapped	User taps the Contact Support icon.
Field Action	User taps a button, such as Call or Email.
Search Start	Search action starts.
Search Complete	Search action completes. This time is recorded in milliseconds.