Now Assist for Integrated Risk Management (IRM)

The ServiceNow® Now Assist for Integrated Risk Management (IRM) application brings generative AI to Governance, Risk, and Compliance. Now Assist for Integrated Risk Management (IRM) was enhanced and updated in the Australia release.

Now Assist for Integrated Risk Management (IRM) highlights for the Australia release

Early availability

• Use the Risk Suggestion AI Agent to refine and confirm risks, by providing additional context and reviewing, updating, renaming, or removing suggested risks before they’re added.
• Rationalize UCF and non-UCF control objectives in a single rationalization process.

See Now Assist for Integrated Risk Management (IRM) for more information.

중요사항:

Now Assist for Integrated Risk Management (IRM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Australia release

Early availability

Risk Suggestion AI Agent enhancements

After upgrading the Now Assist for Integrated Risk Management (IRM) application to version 22.x, the Risk Suggestion AI Agent supports a more context‑aware and conversational workflow. After selecting risk types, you can provide additional context to refine search results, with the agent dynamically asking follow‑up questions when needed. Before adding risks to the suggested risk section, you can review and modify suggested risks by updating descriptions, renaming risks, or removing items from the list.

After upgrading the Now Assist for Integrated Risk Management (IRM) application to version 22.x, both Unified Compliance Framework (UCF) control objectives and non-UCF control objectives can be rationalized. Key highlights include:

• Recommendation cards show a Source field to indicate whether it originates from UCF or a non-UCF source.
• As UCF control objectives cannot be deactivated, the Identify Duplicates and Finalize sub-states guide the users to retain the UCF control objective. Any UCF recommendations that are not retained are automatically dismissed when the user requests review.
• Only one UCF control objective can be retained at a time. If you retain a different UCF control objective, the previously retained one is automatically dismissed.
• When rationalization is complete, the retained UCF control objective stays active, accepted non-UCF recommendations are deactivated, and any dismissed UCF control objectives remain active and unchanged.

UI changes

Early availability

Now Assist skills for Risk & Sustainability

The skill family name Regulatory change management has been updated to Regulatory change to improve naming clarity and consistency within Now Assist skills for Risk & Sustainability under the Technology workflow module in the Now Assist Admin Center.

Changed in this release

Early availability

Activation information

Install Now Assist for Integrated Risk Management (IRM) by requesting it from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

All Now Assist for IRM skills and agentic workflows are activated by default after installing Now Assist for Integrated Risk Management (IRM).

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