| AI Control Tower | The AI Control Tower application supports all the platform accessibility features. |
| AI Search Admin | |
| Adoption Services |
- Guided Tours
- Guided Tours is enhanced with more accessibility features including:
- Descriptive page titles
- Keyboard assistance for suggesting required fields through screen reader
- Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes
|
| Authentication |
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
|
| Change Management |
- Reflow for Create a change request page
-
The Create a change request page now supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.
Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view
automatically when users increase browser zoom to 400%.
This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be
turned off with a system property for instances, experiences, and pages.
|
| Collaborative Work Management |
- Accessibility improvements
-
Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
- Reflow
-
Docs in CWM Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally,
content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when
users increase browser zoom to 400%.
This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for
instances, experiences, and pages.
|
| Configurable Workspace | |
| Employee Center | Improve accessibility by allowing admins to configure widget heading levels (H1–H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for
screen reader and keyboard users. |
| Enterprise Architecture |
- Navigate the interface using the keyboard on the Enterprise Modeling and Visualization pages.
- Access the shape context menu using the keyboard on the Enterprise Modeling and Visualization canvas. On navigating to a particular shape context menu button, the selected button gets highlighted.
- See pop-over menus when hovering over connector lines on the Enterprise Modeling and Visualization canvas.
-
Reflow- The Enterprise Architecture Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged
without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to
400%.
This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for
instances, experiences, and pages.
|
| Identity |
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
|
| MCP Server Console | |
| Mobile Platform | Improved readability on tablet devices. |
| Next Experience | |
| Next Experience Components | To view Next Experience Components accessibility conformance information, refer to the components section of the Horizon site Components section. The Overview for each component contains accessibility (A11y) information. |
| Now Assist for SFA | |
| Now Assist for Zero Copy Connector | |
| Now Assist in AI Search | |
| Now Assist in Virtual Agent | |
| RPA Hub |
- Accessibility improvements
- Accessibility improvements were completed to support WCAG 2.1 Level AA conformance.
|
| Service Portal |
- Enable dark theme
-
Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability.
-
Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for
assistive technology to identify and understand different sections of each page.
|
| ServiceNow AI Platform core feature | Format Painter plugin for TinyMCE enables you to apply consistent font styles, sizes, and table formats within the HTML editor field. This improvement helps users with cognitive
disabilities and low vision by reducing confusion and supporting clear, predictable formatting throughout documents. Keyboard navigation is supported, providing added ease of use for keyboard-only users. For more information, see Configure the HTML toolbar. |
| Telecommunications Network Inventory | Improved overall accessibility across Network Inventory application, focusing on keyboard navigation, screen readers, zoom levels, colour contrast, and text spacing. |
| UI Builder | The expanded drop-down menus for column properties can be ready by screen readers. |
| Zero Copy Connector for ERP | |