Plugin information for all Australia features and products

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 44분

    • Cumulative release notes summary on plugin information for Australia features and products.

    New plugins in Australia

    This table lists the new plugins and ServiceNow Store applications introduced in the Australia release.

    Application or feature Details
    AI Control Tower

    com.sn_ai_disc and sn_sgc_central: Enables the AI connections page in the AI Control Tower configuration and Enables Service Graph Connector feature in AI connections page.

    AI Search
    AI Search Admin
    Accounts Payable Operations

    Tax Engine Integration with Vertex (com.sn_fsc_vertex): This plugin enables the integration of APO with Vertex (vendor) to perform tax validation on invoices resulting in tax accuracy and compliance.

    Activity Management
    • CRM Outlook Add-in (com.sn_crm_outlook): Enables sales agents to associate emails and create CRM records directly from Microsoft Outlook.
    • CRM Touchpoints (com.sn_crm_touchpoint): Enables sales and service teams to capture, track, and act upon various touchpoints and activities throughout the customer's association with your business.
    Advanced Approval Management

    Advanced Approval Management (com.sn_adv_appr_mgmt): Create workflows for approving entities such as customer quotes submitted by sales agents.

    Agent experience for CSM
    • Special Handling Notes (sn_shn): Create notes to bring to the user's attention important information about individual records, such as a case or account record.
    • Special Handling Notes Demo Data (com.snc.shn_demo): Provides the Special Handling Notes application demo data.
    Agentic Contact Center for Banking
    Buying Group

    Buying Groups (sn_buying_group): Introduces the Buying Group data model, permissions, and supporting framework required to manage buying groups and their lifecycle within the sales process.

    Care Team Work Management
    • Healthcare Orchestration (com.sn_hco_orc): Enables cross team collaboration between multiple healthcare organizations.
    • Care Team Case (com.sn_cto): Enables care teams to create and track cases and tasks for operational work.
    Case management for CSM

    The following plugin is new in Australia:

    Assignment Workbench (sn_assign_wb_host): This plugin enables managers to assign tasks to agents efficiently and intelligently.

    Change Management
    • Change Management-Flows (com.snc.service.change_management.flows): Implements the Change-Refresh Impacted Services flow to manage the Refresh Impacted Services process instead of relying on the Progress Worker table.
    • ITSM Dynamic CI Flows (com.snc.service.dynamic_ci_flows): Implements flow (IPC- Dynamic CI Group) to manage the Sync Affected CI Dynamic Group process instead of relying on the Progress Worker table.
    • Provides flows for State Transition Models (com.snc.itsm.state_transition_model.flows): Provides flows that manage the publishing and retirement life cycles of the State Transition templates.
    Code Signing

    Code Signing OOB Apps Signatures (com.glide.code_signing.oob_apps_signatures): This plugin installs build time signatures for all relevant records in the trued-up application versions.

    Configuration Management Database (CMDB)

    Service Graph Workspace - Content (sn_cmdb_sgw_conten): Provides the contexts definitions and the quick class filters, and enables the associated option to explore data by contexts in the Search and Explore view in Service Graph Workspace.

    Customer Service Problem Management

    Alternative Dispute Resolution (sn_telco_adr_mgmt): The Alternative Dispute Resolution captures the case details of the issue or problem faced by the customer and manages investigations and expected resolution. It tracks all actions required to identify the root cause of the ADR and resolve it.

    Customer Success Management

    Customer Success Advanced (app-cust-succ-adv): New pro plus plugin for customer success

    Customer self-service for Sales and Order Management
    • Invoice Self-Service (com.sn_invoice_ss): Enable an efficient invoice management experience for B2B customers on the Business Portal, helping them to view and manage invoices efficiently and improve financial operations.
    • Invoice Case Self-Service (com.sn_invoice_case_ss): Enable B2B customers to monitor and manage invoice-related cases efficiently through the Business Portal.
    • Invoice Case Playbook (com.sn_inv_case_pb): Enable a secure, guided playbook experience for B2B customers on the Business Portal to create and manage invoice-related cases.
    Data Management
    • Data Archiving – Columnar Storage (com.glide.db.columnar.archive): Enables you to archive data in columnar storage and set up scheduled jobs to migrate archive tables.
    • Data Management Columnar Attachments Migration (com.glide.data_management.columnar_attachments): Enables you to migrate archived attachments from row store to column store, as well as convert columnar attachments back to row store.
    Developer Sandboxes

    Dev Sandboxes CC (com.glide.dsb.cc): A new plugin is available for clone preservers, which preserve settings when you clone an instance.

    Field Service Management
    • Field Service Manager Mobile (com.snc.fsm_manager_mobile). For details, see Activate Field Service Manager Mobile . Mangers can manage their technicians and tasks using their mobile device.
    • Field Service Manager Workforce (com.snc.fsm_manager_workforce). For details, see Activate Field Service Manager Workforce . Oversee agent schedules, manage resources, optimize territory coverage, and handle crew tasks and assignments to ensure efficient and effective coverage.
    Industrial Connected Workforce Core

    ICW Core (sn_icw): Contains the ICW Core application.

    Industrial Connected Workforce Mobile Experience

    ICW Mobile (sn_icw_mobile): Contains the Industrial Connected Workforce Mobile Experience application.

    Integration Hub
    • ServiceNow Stream Connect common core (com.glide.hub.stream_connect.common.core): Provides the general Stream Connect capabilities across Hermes and Direct Kafka.
    • ServiceNow Stream Connect Direct Kafka (com.glide.hub.stream_connect.direct_kafka): Adds the capability to connect the ServiceNow instance to Apache Kafka directly (not using Hermes Messaging Service).
    • ServiceNow Stream Connect Hermes (com.glide.hub.stream_connect.hermes): Adds the capability for Stream Connect to connect to the Hermes Messaging Service.
    • ServiceNow Stream Connect Installer (Direct Kafka) (com.glide.hub.stream_connect.onprem_installer): The installer that installs the required plugins for Direct Kafka.
    • ServiceNow Stream Connect Kafka Connection (com.glide.hub.stream_connect.kafka_connection): Adds the ability to use Kafka credentials for Direct Kafka and Message Replication.
    • ServiceNow Stream Connect Replication Certificates (com.sn_stream_connect.replication.cert): Adds the capability to handle certificates to connect to the Hermes Messaging Service from the MID Server.
    • ServiceNow Stream Connect Replication Core (com.glide.hub.stream_connect.replication.core): Adds capabilities to replicate data between a topic in the Hermes Messaging Service and a topic in a local Apache Kafka environment.
    • Stream Connect MID Hermes API (com.glide.mid.hermes_api): Provides the capability to produce messages from the MID Server to a topic in the Hermes Messaging Service.
    Knowledge Center

    Knowledge Center (com.snc.knowledge_center): Knowledge Center helps you manage your knowledge articles from a single interface that is equipped with dashboards, insights, and AI powered features.

    Legal Conflict of Interest
    Now Assist for Care Team Operations
    Now Assist for Configure, Price, Quote (CPQ)
    Now Assist for Employee Center Pro

    Employee Center Pro (sn_ex_sp_pro): Provides a platform for employees to communicate and engage.

    Now Assist for Enterprise Asset Management (EAM)
    Now Assist for Operational Technology Service Management (OTSM)

    Now Assist for OTSM (com.sn_otsm_gen_ai): Contains the features, AI agents, and agentic workflows for Now Assist for OTSM.

    Now Assist for Order Management
    Now Assist for SFA
    Now Assist for Source-to-Pay Operations

    Now Assist for Purchase Order Management (POM) [sn_poem_gen_ai]: Automates purchase order exception creation and suggests mitigation strategies for order-related issues, helping buyers resolve disruptions quickly and keep procurement operations on track.

    Now Assist in AI Search
    Now Assist in Virtual Agent
    Purchase Order Management

    Now Assist for Purchase Order Management (POM) (sn_poem_gen_ai): Automates purchase order exception creation and suggests mitigation strategies for order-related issues, helping buyers resolve disruptions quickly and keep procurement operations on track.

    Retail
    • Retail Playbook for Store Plan (sn_rtl_str_plan_pb): The Retail Playbook for Store Plan enables headquarters and regional managers to create structured operational plans. These plans include tasks and cases that are linked to store locations and schedules, providing a streamlined approach to managing store operations.
    • Task plan template playbook activities (sn_tsk_plan_pb_act): The Task Plan Template Playbook Activities plugin enables users to create and execute task plan templates through guided playbook experiences. These playbooks include reusable activities for creating and managing template items, enforcing form validation, UI policies, and parent–child relationships to provide a consistent and streamlined authoring experience.
    • PWM playbook activities (sn_pwm_pb_act): The PWM Playbook Activities plugin enables users to integrate Planned Work Management scheduling into guided playbook experiences. These playbooks include planned work scheduling and execution aligned with task plan templates, providing a streamlined approach to managing work schedules.
    Self-service and omnichannel engagement for CSM
    • Customer Service integration with Social Media Store (sn_cs_social_host): The Customer Service integration with Social Media app enables agents to select Social as the communication channel and add a social profile to the Case form. Any communication with customers or consumers that takes place through social media is recorded on the Case form in the Social Logs related list. For more information, see Social media integration
    • Web Components for Customers (sn_cx_components): The plugin adds Case create and Case view Web Embeddables components to your ServiceNow instance. You can clone and configure them, and embed on your third-party website. For more information, see Activate Web Embeddables.
    • Web Embeddable Core (sn_embeddable_core): This plugin enables you to create, edit, clone, delete, and organize components into modules, groups, and instances. Each instance can be configured with a live preview. It also provides tools to manage CORS rules for secure integration. For more information, see Activate Web Embeddables.
    • Web Components for Guest (sn_guest_component): This plugin enables guest user access to Knowledge article view and Catalog item Web Embeddables components on third-party websites. It allows unauthenticated users to view public knowledge articles and submit catalog items without logging in. You can configure access controls to determine which content is publicly accessible. For more information, see Activate Web Embeddables.
    Telecommunications Customer 360

    Telecommunications Customer 360 (com.sn_telecom_c360): The Telecommunications Customer 360 plugin is a scoped application that includes the data model and all the modules of the Telecommunications Customer 360 application.

    Telecommunications Network Inventory

    Remote Hands Request Management (sn_remote_hands): Remote Hands plugin enables you to use the Remote Hands request feature in the Customer Service Management portal.

    Telecommunications Service Operations Management (TSOM)

    TSOM Event Management Connectors (sn_tsom_em_connectors): TSOM Assurance Connectors for events and metrics

    Deprecated plugins in Australia

    This table lists the existing plugins and ServiceNow Store applications that were deprecated in the Australia release and not previously listed as planned for deprecation. The plugin or application is no longer deployed, enhanced, or supported. For more information, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Application or feature Details
    AI Search Admin
    Agent experience for CSM

    Customer Service CTI Demo Data (com.snc.customerservice_cti_demo): ServiceNow Voice with Amazon Connect provides the latest experience for this functionality.

    Now Assist for SFA
    Now Assist in AI Search
    Now Assist in Virtual Agent
    Security Incident Response

    Security Incident Response UI (sn_app_secops_ui): This plugin is replaced by Security Incident Response Workspace (sn_si_aw).

    Plugins planned for deprecation in Australia

    This table lists the existing plugins and ServiceNow Store applications that are planned for deprecation in a future release. The plugin or application will be hidden and no longer available for activation but will continue to be supported. For more information, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Application or feature Details
    AI Search Admin
    Agent experience for CSM
    Beginning with the Australia release, these plugins will be migrated to store applications. Upgrading your instance to the Australia release automatically installs the store applications.
    • CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes)
    • CSM Account Hierarchy (com.snc.sn_csm_account_hierarchy_uib)
    • Resolution Shaper (com.sn_resolutionshaper)
    • sn-component-workspace-ribbon (com.sn_component_workspace_ribbon)
    • Special Handling Instruction (app_sn_shn)
    • Special Handling Notes Demo Data (app_sn_shn)
    • sn-component-account-hierarchy (com.sn_component_account_hierarchy)
    • sn-component-workspace-shn (com.sn_component_workspace_shn)
    For more information, see Plugins activated with Customer Service Management.
    Agile Development 2.0
    • Agile Development 2.0 (com.snc.sdlc.agile.2.0): Planned for deprecation in the August 2030. Install the Collaborative Work Management application from ServiceNow Store.
    • Agile Development 2.0 - ATF Tests (com.snc.sdlc.agile.2.0.atf): Planned for deprecation in the C release. There is no replacement for this application.
    • Agile Development 2.0 - Development ATF Tests (com.snc.sdlc.agile.2.0.atf.dev): Planned for deprecation in the C release. There is no replacement for this application.
    • Agile Development — Unified Backlog (com.snc.sdlc.agile.multi_task): Planned for deprecation in the C release. Install the Collaborative Work Management application from ServiceNow Store.
    • Scrum Programs (com.snc.sdlc.scrum_program): Planned for deprecation in the C release. There is no replacement for this application.
    • Atlassian Jira Integration for Agile Development (app_agile_jira_integrations): Planned for deprecation in the C release. Install the SPW Jira Integrations application from the ServiceNow Store.
    • Microsoft Azure DevOps Integration for Agile Development (app_agile_ado_integration): Planned for deprecation in the C release. There is no replacement for this application.
    • Work Progress Status for Agile Teams (com.sn_scrum_progress): Planned for deprecation in the C release. There is no replacement for this application.
    • Performance Analytics Content Pack for Agile 2.0 (com.sn_scrum_dashboards): Planned for deprecation in the C release. Install the Collaborative Work Management application from ServiceNow Store.
    • Agile Development v2 (com.snc.sdlc.agile.mobile): Planned for deprecation in the C release.There is no replacement for this application.
    App Engine Studio
    The following Integration Hub flow templates are planned for deprecation in September 2034. There is no replacement for these plugins.
    • Flow Templates for Access Management (com.sn.ft.app.access)
    • Flow Templates for CRM (com.sn.crm.flow.temp)
    • Flow Templates for Cloud Services (com.sn.ft.cloud.mgmt)
    • Flow Templates for DevOps (com.sn.ft.devops)
    • Flow Templates for Document Management (com.sn.ft.doc.mgmt)
    • Flow Templates for HR Management (com.sn.ft.for.hr)
    • Flow Templates for Integration Hub Enterprise (com.sn.ft.enterprise)
    • Flow Templates for Notifications (com.sn.ft.inc.ws.notif)
    • Flow Templates for Service Desk (com.sn.servicedesk.flow.temp)
    Configurable Workspace

    Agent Workspace - Ribbon (com.snc.agent_workspace.ribbon): Planned for deprecation in the C release. Beginning with the Australia release this plugin will be migrated to a store application. Upgrade your instance to Australia or later release versions and the store applications will be automatically installed.

    Configuration Management Database (CMDB)

    Service Graph Connector for OpenTelemetry (com.snc.cmdb.lightstep_integration): Planned for deprecation in C. There is no replacement for this application.

    Content Management System
    • CMS core plugin (com.glide.cms): Planned for deprecation in the C release (GA). It will be hidden and no longer available for activation but will continue to be supported for regression and security defects until the C release (GA). Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see Service Portal and Content Management and Service Portal.
    • CMS core plugin (com.glide.cms.extensions): Planned for deprecation in the C release (GA). It will be hidden and no longer available for activation but will continue to be supported for regression and security defects until the C release (GA). Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see Service Portal and Content Management and Service Portal.
    Data Management for CSM
    These plugins are planned for deprecation in the C release. Beginning with the Australia release these plugins will be migrated to a store application. Upgrade your instance to Australia or later release versions and the store applications will be automatically installed.
    • CSM Contributor User (com.snc.csm_contributor_user)
    • Service Organization (com.snc.service_organization)
    Document Intelligence

    Document Intelligence Admin (sn_docintel_admin): Planned for deprecation in the Brazil release. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

    Encryption
    • Column Level Encryption (com.glide.encryption): Planned for deprecation in the C release. Activate the Field Encryption Starter or Field Encryption Enterprise plugins instead.
    • Column Level Encryption Enterprise(com.glide.now.platform.encryption): Planned for deprecation in July 2031. Activate the Field Encryption Starter or Field Encryption Enterprise instead.
    • Edge Encryption (com.glide.edgeencryption): Planned for deprecation in December 2028. Use Platform Encryption instead. For more information, see the Edge Encryption End of Renewal [KB2007685] article on the Now Support Knowledge Base.
    • Edge Encryption Core (com.glide.edgeencryption.core): Planned for deprecation in December 2028. Use Platform Encryption instead. For more information, see the Edge Encryption End of Renewal [KB2007685] article on the Now Support Knowledge Base.
    Field Service Management
    The following plugins are planned for deprecation in the C release. Beginning with the Australia release, this plugin will be migrated to a store application. When you upgrade your instance to at least the Australia release, the store applications will be automatically installed.
    • Advanced Appointment Booking (com.snc.advanced_appointment_booking)
    • Field Service Marketplace (com.snc.fsm_marketplace)
    • Marketplace Core (com.snc.marketplace_core)
    • Field Service Management Intelligent Task Recommendations (com.snc.fsm_task_recommendations)
    • Field Service Management Scheduling Flows (com.snc.sn_app_fsm_scheduling_flows)
    • Intelligent Task Recommendations (com.snc.task_recommendations)
    • Application Common Configuration (com.snc.app_cmn_config)
    • Field Service Capacity Management (com.snc.fsm_capacity_management)
    • Field Service Territory Planning (com.snc.fsm_territory_planning)
    • Field Service with Service Locations support (com.snc.fsm_service_locations)
    • Sales Mobile Common (com.snc.sales_mobile_cmn)
    • Technician driven sales with Field Service (com.snc.fsm_technician_sales)
    • Territory Planning (com.snc.territory_planning)
    • Field Service Mobile (com.sn_fsm_mobile)
    • Field Service Quality Management (com.sn_fsm_quality)
    • Quality Management (com.sn_quality)
    • Field Service Contractor Management (com.snc.fsm_contractor_management)
    • Beans.AI Spoke (com.sn_beans_ai_spoke)
    • Map Integrations for Field Service (com.snc.app_fsm_map_integr)
    • Schedule Optimization (com.snc_schedule_optimization)
    Impact

    Impact Health (com.sn_impact_health ): Planned for deprecation in a future release. For this functionality, install the Now Assist for Platform Health Scan Engine application.

    Legal Virtual Agent Conversations

    Legal Virtual Agent Conversations (sn_lg_virtual_agent): Planned for deprecation in C release.There is no replacement for this plugin.

    Next Experience Components

    sn-component-account-hierarchy (com.sn_component_account_hierarchy): Planned for deprecation in the C release. Beginning with the Australia release, this plugin will be migrated to a store application. Upgrade your instance to Australia or later release versions and the store applications will be automatically installed.

    Now Assist

    Conversational Help Skills: Planned for deprecation in May 2026. Install the External Content Connectors Application Suite from the ServiceNow store. For configuration guidance, see External Content Connectors .

    Now Assist for SFA
    Now Assist in AI Search
    Now Assist in Document Intelligence

    The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the Brazil release. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

    Now Assist in Virtual Agent
    Predictive intelligence for Legal Service Delivery

    Predictive intelligence for Legal Service Delivery (sn_lg_pi): Planned for deprecation in C release. There is no replacement for this plugin.

    Self-service and omnichannel engagement for CSM
    ServiceNow AI Platform core feature

    Form designer (com.glide.ui.ng.fd): Planned for deprecation in the C release. Form Builder is the recommended replacement for all form configurations. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    ServiceNow CLI

    CLI Metadata (com.sn_cli_metadata): Planned for deprecation in the C release. There is no replacement for this application.

    Workforce Optimization for HR

    Workforce Optimization for HR (com.sn_hr_wfo): Planned for deprecation in July 2027. There is no replacement for this application.

    Renamed or changed plugins in Australia

    This table lists the existing plugins and ServiceNow Store applications that were renamed or changed in the Australia release.

    Application or feature Details
    AI Search Admin
    Data Management for CSM
    The following plugins are moved to store:
    • CSM Contributor User (com.snc.csm_contributor_user)
    • Outsourced Customer Service (com.snc.csm_ocs)
    • Service Organization (com.snc.service_organization)
    • Outsourced Service Provider (com.snc.outsourced_service_provider)
    Intelligence for CSM
    Now Assist for SFA
    Now Assist in AI Search
    Now Assist in Virtual Agent
    Operational Sustainability Management (formerly Environmental, Social, and Governance Management)
    • Environmental, Social, and Governance Management (com.sn_esg): Renamed Operational Sustainability Management (com.sn_esg)
    • ESG integration with Concur (com.sn_esg_concur): Renamed Operational Sustainability Integration with Concur (com.sn_esg_concur)
    • ESG integration with DEX (com.sn_esg_dex_intg): Renamed Operational Sustainability Integration with DEX (com.sn_esg_dex_intg)
    • ESG Regenerative finance (com.sn_esg_refi): Renamed Regenerative Finance for Operational Sustainability (com.sn_esg_refi)
    • ESG Risk Management (com.sn_esg_risk_mgmt): Renamed Operational Sustainability Risk Management (com.sn_esg_risk_mgmt)
    • Materiality Assessment (com.sn_osm_ma): Renamed Operational Sustainability Integration with Socialsuite (com.sn_osm_ma)
    • Now Assist for Environmental, Social, and Governance (ESG) (com.sn_esg_gen_ai): Renamed Now Assist for Operational Sustainability (com.sn_esg_gen_ai)
    • Urjanet ESG integration (com.sn_esg_urjanet): Renamed Operational Sustainability Integration with Urjanet (com.sn_esg_urjanet)
    • Watershed integration for ESG (com.sn_esg_watershed): Renamed Operational Sustainability Integration with Watershed (com.sn_esg_watershed)
    • Workday ESG integration (com.sn_esg_workday): Renamed Operational Sustainability Integration with Workday (com.sn_esg_workday)
    Visa Spoke
    Zero Copy Connectors

    Workflow Data Fabric Hub (sn_data_fabric):Renamed to Zero Copy Connector Hub (sn_data_fabric).