Reference for Skills Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Skills Management Reference

    The Skills Management Reference provides guidance for validating the functionality of Skills Management after configuration changes, such as upgrades or application development. This document includes quick start tests that customers can customize using their instance-specific data and requires the activation of the Skills Management plugin (com.snc.skillsmanagement).

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    Key Features

    • User Skill Level Inheritance: Tests the assignment of the highest skill level for users in multiple groups with varying skill levels.
    • Add Skills to Lowest Level Category: Verifies the ability to add skills to the lowest level category.
    • Create Child Category: Ensures a lower-level category can be created even when the parent category has the "Add skills" flag unchecked.
    • Create Skill Category: Confirms that new skill categories can be created via the skill category form.
    • Create Skill Level Type and Levels: Validates the definition of skill level types and the creation of corresponding skill levels.
    • Skill Level Inheritance from Group: Checks that skill levels can be inherited from groups to users, ensuring the correct fields are set.
    • Create Skill from Manage IT Skills UI: Tests the ability to create a skill through the Manage IT Skills user interface.
    • Add Skills and Levels to Users: Confirms the addition of skills and skill levels to users via the Manage IT Skills UI.
    • Select Skill and Add Users: Validates the selection of a skill to add users and their associated skill levels in the Manage IT Skills UI.
    • Add Users to Skills without Levels: Ensures that users can be added to skills that do not have assigned skill levels.

    Key Outcomes

    By conducting these tests, ServiceNow customers can ensure the integrity and functionality of Skills Management before and after configuration changes, preventing potential disruptions and enhancing the overall user experience.

    Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

    Table 1. Skills Management test suite
    Test Description Release version
    Skills MGMT: User skill level inheritance when user is part of multiple groups Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. New York
    Skills MGMT: Add skills to lowest level category Verify that skills can be added to the lowest level category. New York
    Skills MGMT: Create a child category under a parent category Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. New York
    Skills MGMT: Create a skill category Verify that a skill category can be created on the skill category form. New York
    Skills MGMT: Create skill level type and skill levels Define the skill level type and different skill levels for the type. New York
    Skill MGMT: Skill level inheritance from group to user Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. New York
    Skills MGMT: Create a skill from Manage IT Skills user interface. Verify that you can create a skill from the Manage IT Skills user interface. Orlando
    Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface. Orlando