Deploy Knowledge Management - Add-in for Microsoft Word

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.

    Before you begin

    In addition to having one of the following roles on the ServiceNow instance, you must be an Office365 administrator to deploy the Knowledge Management - Add-in for Microsoft Word.

    Role required: admin, sn_outlook_addin.outlook_addin_setup

    Procedure

    1. Navigate to All > ServiceNow Add-Ins for Office > Office Add-In-Manifests.
    2. In the Add-In Name column, select Knowledge Management.
    3. Select Download Manifest to download the add-in manifest file to your desktop.
    4. Open your email account in Microsoft Outlook.
    5. On the ribbon, select Get Add-ins > My add-ins > Add a custom add-in > Add from file.
    6. Select the manifest.xml file that you downloaded.
    7. Select Open.
    8. Select Install.
      The ServiceNow for Knowledge Management tile is added in the custom add-ins section.
    9. From the more items menu, select ServiceNow for Knowledge Management, and log in with your credentials.
      You can connect to your Microsoft Outlook account with your instance.