Catalog Agent for Premium chat

  • Release version: Australia
  • Updated June 25, 2026
  • 1 minute to read

    • The Catalog Agent for Premium chat uses AI Agent conversation through Now Assist to guide requesters through a conversational catalog request.

    The Catalog Agent interprets the catalog item requester's intent, asks targeted follow-up questions in a conversational flow, and determines what information to collect next based on previous responses.

    Requesters interact with the Catalog Agent through natural language, responding to prompts as they would in a chat. The Catalog Agent maps those responses to the correct catalog item variables and compiles them into a completed request when the conversation concludes.

    Key benefits

    The Catalog Agent offers the following benefits:

    • Displays one question or a small set of related questions at a time, rather than a full page of fields by surfacing one question or a small set of related questions at a time, rather than a full page of fields.
    • Seeks clarification when a response is ambiguous or incomplete before moving on.
    • Handles field branching automatically, so requesters see only the questions relevant to their specific situation.
    • Enables requesters to express needs in plain language without requiring familiarity with catalog item structure or field naming conventions.
    • Supports more variable types in Premium chat sessions, providing broader AI Agent coverage for catalog item requests.
    • Provides a consistent conversational experience across portals and the Now Assist panel without requiring users to switch interfaces.

    Considerations

    Consider the following when using the Catalog Agent:

    • The Catalog Agent requires catalog items to be configured to support the conversational request flow. Not all catalog items support agent-based intake by default.
    • Now Assist must be active on the instance for the Catalog Agent to function.
    • AI-generated responses during the conversation reflect the information provided by the requester. Catalog managers must review variable mappings to verify the Catalog Agent collects the correct data for each item.