Components installed with Interaction Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with activation of the Interaction Logging, Routing, and Queueing plugin, including tables and user roles.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Roles installed

    Role title [name] Description Contains roles
    Interaction Administrator

    [interaction_admin]

    		 Configure interactions for users. interaction_agent
    Interaction Agent

    [interaction_agent]

    		 Create and edit interactions. Transfer interactions to different agents or queues. None

    Tables installed

    Table Description
    Interaction

    [interaction]

    		 Table for all interaction records.
    Interaction JSON blob

    [interaction_json_blob]

    		 List of records that store context information for each interaction.
    Interaction related record

    [interaction_related_record]

    		 List of related records that have been associated with an interaction.