Integrate Password Reset with a Service Portal widget

You can enable a Password Reset process in a Service Portal page by adding a widget that opens the password reset pages inside the portal.

Before you begin

Role required: admin or sp_admin

Procedure

1. On the Service Portal Designer for the portal, create a new page — the page where the user will perform the password reset process.
2. On the Widget tab, under Layouts, select the 12-column layout and drop it onto the page.
3. Drop the Pwd reset widget into the 12-column layout and then save the page.
   The three tabs of the password reset process appear in the layout.
4. In the Reset my password link on the login page for the portal, specify the URL of the new password reset page.
   The URL must include one required parameter and may contain one optional parameter:

   • Required: sysparm_show_custom_header_footer=false. This parameter disables the native header and footer feature of the password reset page.
   • sysparm_redirect_url=<portalName>?id=<pageName>. This parameter specifies the page to go to after a successful reset — typically the login page for the portal.

   For example, https://server.acme.com/acme_community?id=password_reset_page& sysparm_show_custom_header_footer=false&sysparm_redirect_url=acme_community?id=communities_login