Retire a knowledge block in Agent Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Retire a published knowledge block if you no longer want it to be available for users to view or search.

    Before you begin

    You must have contribute access to the knowledge base that stores the knowledge block you want to retire.

    Role required: agent_workspace_user and knowledge

    About this task

    You can retire knowledge blocks only if they are not used in any knowledge articles.

    Procedure

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Go to Lists > Knowledge Articles > Published.
    3. Select the knowledge block you want to retire.
    4. Click Edit.
    5. Click Retire.

    Result

    The knowledge block is retired depending on the workflow setting of its knowledge base.
    • Knowledge - Instant Retire: The knowledge block is immediately retired.
    • Knowledge - Approval Retire: The knowledge block is retired on approval completion.

    When retired, your knowledge block no longer appears in the Published list under Knowledge Blocks in Agent Workspace.