Record Producer

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records. The look and feel of a record producer is similar to that of a catalog item. But the record producer generates a task record such as incident, instead of a requested item.

You can create a record producer for tables and database views that are in the same scope as the record producer. You can also create a record producer for tables that allow create access from applications in other scopes.

Define a record producer in the service catalog or from the table record.

Note:

• Use a record producer to create task-based records only.
• To ensure that standard service catalog processes are followed, such as initiating workflows as expected, do not create requested item records from record producers. Instead, create requested item using catalog items.
• If the record producer script aborts the record generation, no record is generated in the Item Produced Record [sc_item_produced_record] table.
  Note:

  Do not call the update, setAbortAction method, or set the sys_class_name on current record to avoid unexpected behavior.

• Create a record producer
  You can create a record producer for tables and database views that are in the same scope as the record producer. Also for tables that allow create access from applications in other scopes.
• Create record producers from tables
  You can create Service Catalog record producers directly from a table record.
• Populate record producer data and redirect users
  You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted.