Configure the E.164 format for a consumer phone number

Ensure that all the necessary information for a phone number is included and properly formatted to successfully route an international call over a territory's public telephone network. Provide the E.164-compliant formatting and validation for phone number.

Before you begin

Role required: admin

About this task

An E.164 phone number field displays the following field types:

• A list for the phone number territory
• An input box for entering phone numbers

The E.164 format that does not contain any dashes or spaces and must include the + sign. For example, [phone].

Procedure

1. Navigate to All > Customer Service > Consumers.
2. Select the required consumer record.
3. On the Consumer form, right-click any phone field and select Configure Dictionary.
4. On the Dictionary Entry form, for the Type field, select Phone Number (E164).
5. Click Update.

Result

After this configuration, when entering the consumer phone number in the phone field, select the territory and enter the corresponding phone number. The same format is reflected in Agent Workspace.