Configure article comments instance options

Configure the Knowledge Article Comments widget instance options for the Knowledge Management article view page in the Knowledge Management Service Portal.

Before you begin

Role required: sp_admin or admin

About this task

The article view page uses the Knowledge Article Comments widget to allow users to rate an article, add a comment, or view existing comments for the article. Use the widget instance options to customize these actions.

Procedure

1. Navigate to the Knowledge Management article view page in the Knowledge Management Service Portal.
2. Control + right-click the comments section.
3. Click Instance Options.
4. Configure the desired settings for the Knowledge Article Comments widget.

   Instance option	Description
   Bootstrap color	The color of the widget header.
   CSS	Custom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.
   Other Options
   Show User Comments	Displays the field for users to enter comments. Available options: Yes - displays the field that enables users to enter comments for the article. No - hides the field that enables users to enter comments for the article. Use system property - display or hide the comments field using article view properties.
   Add Comment Label	Label for the field to add comments.
   Maximum number of attachments that can be attached to a comment	Maximum number of attachments that can be attached to a comment included for a knowledge article.
   Maximum attachment file size in MB that can be attached to a comment	Maximum attachment file size in MB that can be attached to a comment included for a knowledge article.

5. Click Save.