Service Catalog in Employee Center portal

Employees can submit requests for service and product offerings using catalog items from the Employee Center portal.

ServiceNow® Employee Center provides a single and unified portal experience for employees to find information and request services across various departments, including HR, IT, Legal, Workplace, and Procurement. Using the Content Taxonomy framework, you can modify the default IT taxonomy to include your catalog items as content in the topics or child topics.

To enable Service Catalog on the Employee Center portal, ensure you've the following ServiceNow applications and plugins installed:

• Employee Center plugin (sn_ex_sp)
• Employee Experience Taxonomy plugin (sn_ect)

IT taxonomy on Employee Center

The base system taxonomy—Employee—is installed when you install the Employee Experience Taxonomy plugin. To provide catalog items, the following IT taxonomy structure is available by default under the IT taxonomy:​

1. Hardware​
2. Software
3. Network
4. Browse IT

• Associate a catalog item with a taxonomy topic in Employee Center
  Associate your existing and new catalog items, knowledge base articles, and quick links to the appropriate taxonomy topics so that the catalog items are available in the Employee Center as content in the topics or child topics.
• Enable Shopping Cart and Add to Wish List options in Employee Center
  Modify the Main Menu configuration of the Employee Center to provide the Shopping Cart and Add to Wish List options while requesting catalog items.
• Add an item to the wish list in Employee Center
  Add catalog items or record producers to the wish list to review them when required.
• Add a catalog item to the shopping cart in Employee Center
  Add a catalog item or order guide to the shopping cart to store at one place and checkout.
• Request a catalog item from Employee Center
  Use the SC Catalog Item widget in Employee Center to request a catalog item.
• Request an order guide from Employee Center
  Request multiple catalog items together as an order guide from the Employee Center for a specific purpose.
• Save a draft of a catalog item
  Save a draft of a catalog item while requesting it on the Employee Center, Service Portal, and Now Mobile.