Request catalog item through Now LLM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can design a topic conversation in Virtual Agent powered Now LLM by including reusable topic blocks to perform request submission tasks.

    You can use this topic block to request for a catalog item through a conversational and streamlined experience based on generative AI. For information about configuring Now Assist in conversational catalog request, see Configure Now Assist in Conversational Catalog Request.

    Table 1. Input parameters
    Parameter Description
    catalog_item_id sys_id of the catalog item that should be requested.
    context_json Context of the conversation in JSON format.
    execute_contextual_search Option to specify if the contextual search should be run for a record producer based on its configuration. For information on defining contextual search for a record producer, see Define contextual search for record producer.
    confirm_catalog_item Option to specify whether the user must confirm the catalog item before continuing with the next step. If this is set to false, user can answer the catalog items questions by skipping the confirmation.
    show_end_state_card Option to display the end state card information about the generated record to the user.
    Table 2. Output parameters
    Parameter Description
    record_id sys_id of the record that is generated after the item submission.

    If the catalog item is not supported in the conversation mode or if the user does not have access to the item, -1 is returned.
    record_table Name of the table in which the record is generated.
    status Status of the request. Possible options are success or error.
    variables Questions related to the catalog item.
    message Message that gives additional information in case of any failure.
    used_LLM Option that indicates if Now LLM was used while requesting the item, that is, if slot filling was done for questions defined in a catalog item using generative AI.