Metric templates

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Metric templates define reusable rating scales for evaluating non-scripted metrics.

    Each answer option on the scale is defined as a template definition, much like a metric definition. For example, the metric template named Satisfaction contains the template definitions: Very Satisfied, Satisfied, Neutral, Dissatisfied, and Very Dissatisfied.

    Metric templates are available for metrics that have Template as the Data type. The following metric templates are available by default.
    Table 1. Default metric templates
    Name Assessment template definition
    Likert 5 Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree
    Satisfaction Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied
    Frequency Never, Seldom, Sometimes, Most of the time, All of the time
    Amount None, Few or little, Average amount, Many, Quite a lot
    Size Very Small, Small, Average, Large, Very Large
    Quality Very Poor, Poor, Average, Good, Very Good
    Complexity Very Complex, Complex, Moderate, Simple, Very Simple