Configuration tasks for knowledge demand insights Release version: Australia Updated March 12, 2026 1 minute to readReview the following configurations tasks for knowledge demand insights. Configure Knowledge Demand InsightsConfigure the Knowledge Demand Insights feature to identify which topics are missing knowledge articles and creating actionable knowledge gaps for missing topics.Configure solution definitions to find gaps in a knowledge baseThe Knowledge Demand Insights feature finds knowledge gaps by comparing knowledge bases with existing tasks. To enable comparing knowledge bases with a task type, you must first configure similarity and clustering solution definitions.Configure the mapping of solution definitions with task tablesConfigure the combination of the task table and similarity and clustering solution definitions that are processed in a scheduled job for a task type. You can create another demand insights configuration or modify an existing configuration to define a scheduled job for demand insights.Set the frequency of knowledge gap analysisSet the frequency of the scheduled job for your task to automatically run knowledge gap analysis.Assign knowledge gap feedback tasks to content authorsCreate assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasksUse the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.
Configuration tasks for knowledge demand insights Release version: Australia Updated March 12, 2026 1 minute to readReview the following configurations tasks for knowledge demand insights. Configure Knowledge Demand InsightsConfigure the Knowledge Demand Insights feature to identify which topics are missing knowledge articles and creating actionable knowledge gaps for missing topics.Configure solution definitions to find gaps in a knowledge baseThe Knowledge Demand Insights feature finds knowledge gaps by comparing knowledge bases with existing tasks. To enable comparing knowledge bases with a task type, you must first configure similarity and clustering solution definitions.Configure the mapping of solution definitions with task tablesConfigure the combination of the task table and similarity and clustering solution definitions that are processed in a scheduled job for a task type. You can create another demand insights configuration or modify an existing configuration to define a scheduled job for demand insights.Set the frequency of knowledge gap analysisSet the frequency of the scheduled job for your task to automatically run knowledge gap analysis.Assign knowledge gap feedback tasks to content authorsCreate assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasksUse the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.