CMDB classes targeted in Service Graph Connector for Observability - New Relic

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of CMDB Classes Targeted in Service Graph Connector for Observability - New Relic

    This content outlines the configuration and integration of ServiceNow's Service Graph Connector with New Relic, focusing on how it enables data collection and storage in various Configuration Management Database (CMDB) classes. The integration allows for periodic data pulls from New Relic, enhancing visibility into your IT infrastructure.

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    Key Features

    • Server [cmdbciserver]: Gathers key attributes such as CPU core count, disk space, DNS domain, and operating system, with defined relationships to disks, IP addresses, and network adapters.
    • Calculated Application Service [cmdbciservicecalculated]: Stores data on the service name, metadata, and service type, allowing for better tracking of application services.
    • IP Address [cmdbciipaddress]: Captures IP address details and relationships with network adapters, facilitating network management.
    • Software Instance [cmdbsoftwareinstance]: Records software installation details linked to servers, aiding in software asset management.
    • Software [cmdbcispkg]: Maintains software package information and its relationship with software instances, enhancing software tracking.
    • Disk [cmdbcidisk]: Compiles disk-related attributes and their relationships with servers, supporting storage management.
    • Network Adapter [cmdbcinetworkadapter]: Details network adapter information, including MAC addresses and relationships with servers.
    • Application [cmdbciappl]: Keeps track of application processes and their association with servers, improving application lifecycle management.

    Key Outcomes

    By utilizing the Service Graph Connector for Observability with New Relic, ServiceNow customers can expect enhanced visibility and management of their IT assets. This integration facilitates a comprehensive understanding of dependencies and relationships within the infrastructure, leading to improved operational efficiency and informed decision-making.

    When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    CPU core count cpu_core_count
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Host name host_name
    Operating System os
    Table 1. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Contains::Contained by Disk [cmdb_ci_disk]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Metadata metadata
    Service Populator Status populator_status
    Service Type type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name
    Nic nic
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 3. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Server [cmdb_ci_server]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Nic nic
    Name name
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Disk [cmdb_ci_disk]

    The following attributes in the Disk [cmdb_ci_disk] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Free disk space (GB) free_space
    Computer computer
    Name name
    Disk space (GB) disk_space
    File system file_system
    Table 5. Relationship created for Disk
    Parent class Relationship type Child class
    Disk [cmdb_ci_disk] Hosted on::Hosts Server [cmdb_ci_server]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    Table 6. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    Name name
    Running process command running_process_command
    Table 7. Relationship created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Server [cmdb_ci_server]