Use Article Quality Index Release version: Australia Updated March 12, 2026 1 minute to readUse article quality index (AQI) to assess the quality of knowledge articles. Create an AQI checklistCreate a checklist of questions that reviewers can use to evaluate the quality of knowledge articles.Assign an AQI checklist to a knowledge baseBefore a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.Remove an AQI checklist from a knowledge baseBefore you can edit a checklist that is assigned to a knowledge base, you must remove it from the knowledge base.Delete questions from an AQI checklistDeleting a question in a checklist deletes the text in the question of previously performed AQI reviews that use the checklist. Deleting an AQI question from a checklist will not affect the score of the previously performed AQI reviews. However, the text of the question will not be displayed in the checklist.Perform the Article Quality Index reviewPerform the Article Quality Index (AQI) review to evaluate the quality of the article.View all pending and completed AQI reviewsView checklists of all users to monitor the pending and completed reviews.Delete AQI reviewsDelete an AQI review that was created by mistake or is no longer required.
Use Article Quality Index Release version: Australia Updated March 12, 2026 1 minute to readUse article quality index (AQI) to assess the quality of knowledge articles. Create an AQI checklistCreate a checklist of questions that reviewers can use to evaluate the quality of knowledge articles.Assign an AQI checklist to a knowledge baseBefore a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.Remove an AQI checklist from a knowledge baseBefore you can edit a checklist that is assigned to a knowledge base, you must remove it from the knowledge base.Delete questions from an AQI checklistDeleting a question in a checklist deletes the text in the question of previously performed AQI reviews that use the checklist. Deleting an AQI question from a checklist will not affect the score of the previously performed AQI reviews. However, the text of the question will not be displayed in the checklist.Perform the Article Quality Index reviewPerform the Article Quality Index (AQI) review to evaluate the quality of the article.View all pending and completed AQI reviewsView checklists of all users to monitor the pending and completed reviews.Delete AQI reviewsDelete an AQI review that was created by mistake or is no longer required.