Enable conversational demand creation using Now Assist in Virtual Agent

Activate the required skills and learn about required configuration to enable creating a demand through Agent assist in Virtual Agent using the conversational experience.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Now Assist Admin > Skills.
2. Select the Platform category.
3. On the Now Assist Multi-Turn Catalog Ordering skill card, select Turn on.

What to do next

• Ensure that AI Search is installed and provisioned for your instance. Navigate to All > AI Search > AI Search Status
• Set up Now Assist in Virtual Agent. See Configuring Now Assist in Virtual Agent.

• You can add or modify the question prompts to be asked by Agent assist in Virtual Agent while creating a demand for the user. See Configure the questions for demand creation in Now Assist for Strategic Portfolio Management (SPM).