Resource planning with Project Workspace
Summarize
Summary of Resource planning with Project Workspace
The Resource Management application in Project Workspace enables ServiceNow customers to effectively allocate and manage resources across projects and tasks. It supports creating, planning, tracking, and monitoring resource assignments at various levels within a project, helping optimize resource utilization and project execution.
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Key Features
- Attribute-based resource assignments: Assign resources based on attributes like skills, roles, or groups to ensure appropriate task allocation.
- Flexible editing: Change assignment dates, resources, efforts, and proposed allocations at any project level with inline editing directly in the resource assignment pane.
- Resource assignment pane: A dedicated interface to add and manage resource assignments, with visibility into primary attributes to support reassignment decisions.
- Effort types: Switch views between Hours, Full-Time Equivalent (FTE), or Person Days to understand resource allocation in the preferred unit.
- Resource allocation heatmap: A color-coded modal displays resource availability and utilization over weekly or monthly intervals, highlighting over-allocated and available resources.
- Heatmap insights: View detailed information such as assigned tasks, project ownership, resource status, effort per task, total utilization percentage, and remaining capacity to make informed resource management decisions.
- Approval workflow: Resource assignments require approval from resource managers to ensure alignment with organizational resource strategies considering availability, skills, and priorities.
Practical Application for ServiceNow Customers
Using Resource Management in Project Workspace allows customers to efficiently plan and adjust resource assignments throughout the project lifecycle. The heatmap visualization provides critical insights into resource utilization, enabling proactive management of workload distribution. The ability to assign resources based on defined attributes ensures tasks are matched with the right skills, and the approval process maintains governance over resource allocation. These capabilities collectively help maximize resource efficiency, avoid over-allocation, and improve project delivery outcomes.
Use the Resource Management application to allocate and manage your resources in the Project Workspace.
Key benefits
- Create an attribute-based resource assignment.
- Change the resource assignment dates, resources, efforts, and proposed allocations at any level of the project.
- View resource allocations using new heatmap modal. The allocations are color-coded to display the availability of the resources.
- View the primary attributes such as Group, Role, and Skill of each resource in the resource assignment pane. They are useful when you work on reassigning a task to a different user with the same primary attributes.
- Switch between Hours, FTE, or Person Days effort types to view resource allocations.
Resource assignment pane
The resource assignment pane displays a interface where you add resource assignments for your projects or project tasks.
Resource efforts calculations are driven by the com.snc.resource_management.exclude_status_from_capacity property. Admin can configure this property to calculate efforts for certain defined resource assignments only. For more information, see Resource Management properties.
Edit the child resource assignments directly using the inline editing from the resource assignment pane.
Resource allocations and heatmap
Allocation heatmap modal gives you an overview of the resource utilization to identify the over allocated and the available resources. The allocations are color-coded to display the availability of the resources and help you to identify the availability of the resource for the filtered time frame. The new heatmap modal gives you the following insights for a resource such as the assigned tasks with their respective project owner, resource status, efforts for each task, total utilization percentage for the approved tasks, and the remaining capacity.
Heatmap breakdown
From the above example, you can see the breakdown of the approved work items along with the rolled up efforts, Utilization percentage, and the Remaining capacity for the month of January 2025. The approved work is within the resource capacity as the remaining capacity is 120 hours. Resource manager can use these insights to decide and allocate the pending work items to another resource with available effort.