Agile 2.0 Team Dashboard

  • Release version: Xanadu
  • Updated January 30, 2025
  • 5 minutes to read
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    Summary of Agile 2.0 Team Dashboard

    The Agile 2.0 Team Dashboard in ServiceNow offers a comprehensive visualization of a team's progress on stories during specific periods, enabling improved sprint planning and capacity management. It provides detailed insights into story states, sprint performance, and team members, supporting predictability and performance analysis.

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    Users can access the dashboard via All > Agile Development > Dashboards > Agile 2.0 Team Dashboard. This dashboard is especially valuable for scrum users seeking to monitor team progress, analyze story cycle times, and evaluate sprint outcomes.

    Key Features

    • Work Item Progress Tab: Displays reports including Active Stories by State (bar chart showing story counts in various states), Time in State (stacked bar chart indicating hours spent in each story state), and Average Cycle Time per State (line chart tracking work-in-progress trends and cycle times).
    • Sprint Performance Tab: Includes charts such as Velocity History (team velocity over the last 10 sprints with series for capacity, committed, and completed story points), Velocity by Type (stacked bar chart distinguishing between regular and triage board stories), and Sprint Variance (bar chart showing percentage variance between completed work versus capacity and committed points).
    • Team Members Tab: Lists all team members and their details for enhanced team visibility.
    • Cycle Time Visualization: The Story Cycle Time bubble chart identifies the duration each story took from in-progress to completion over the past 30 days. It visually correlates story points with cycle time, enabling identification of bottlenecks and areas for improvement.

    Practical Considerations for ServiceNow Customers

    • For customers upgrading from earlier versions (1.0.2 or before), it is recommended to install the latest dashboard from the Solution Library to access enhanced visualizations like Velocity History and Story Cycle Time.
    • When upgrading, note that team member lists may appear in multiple tabs with inconsistent accuracy; removing the duplicate widget from the Work Item Progress tab is advised to maintain clarity.
    • The dashboard reports enable agile teams to track story progress in real time, measure sprint predictability, and analyze performance trends, thereby facilitating data-driven sprint planning and capacity forecasting.
    • Custom charts such as Velocity by Type may require manual addition to the dashboard from Scrum custom charts.
    • Interactive features like zooming and hover details on the Story Cycle Time chart allow for granular analysis of individual story performance.

    Team Dashboard provides a visualization of the team's progress on stories over a given period. It provides team predictability charts and helps you plan the team's capacity for the upcoming sprints. In addition, it provides details of all the team members.

    Navigate to All > Agile Development > Dashboards and select Agile 2.0 Team Dashboard.

    Figure 1. Work item progress tab
    Team work item progress
    Figure 2. Sprint Performance tab
    Sprint Variance tab
    Figure 3. Team Members tab
    Agile team members
    Figure 4. Cycle Time tab
    Agile team Cycle Time

    End user and roles

    Table 1. End user goal with required role and benefits
    End user and goal Required role Benefits

    Team member: Needs visibility into team's predictability and progress in completing stories

    scrum_user

    • View progress of the team by work items
    • Analyze the time taken for stories to move from one state to another
    • Analyze sprint performance of the team
    • Analyze trends in sprint variance of the team comparing completed work to expected capacity and committed work

    Indicators

    Scrum: Scrum: Average Story State Duration

    Generates data that is displayed in the Average Cycle Time per State report.

    Scrum: Story State Duration

    Generates data that is displayed in the Time in State report.

    Scrum: Total stories in a sprint

    Generated data that is displayed in the Active Stories by State report.

    Breakdowns

    • Scrum: Group
    • Scrum: State

    Data visualizations

    The Team Dashboard reports are segregated into the following three tabs:
    • Work item progress: Reports of Active Stories by State, Time in State, and Average Cycle Time per State
    • Sprint Performance: Reports of Velocity History and Sprint Variance
    • Team Members: List of all the members of the team
      Note:
      For existing customers who upgrade to the latest version, the list of the team members appears in both the Work item progress and Team Members tabs but only one of these locations would display the accurate information. You can remove this widget from the Work item progress tab to avoid this issue. For more information on how to remove a widget, see Edit a responsive dashboard.
    If you are upgrading from version 1.0.2 or earlier of Performance Analytics Content Pack for Agile 2.0, then install this dashboard from Solution Library to upgrade its layout and access the following visualizations:
    • Velocity History
    • Velocity by Type
    • Sprint Variance
    • Story Cycle Time
    For more information, see Upgrading the layout of Agile 2.0 dashboards.
    Table 2. Work item progress
    Title Type Description

    Active Stories by State

    Bar chart

    Bar chart

    View the total number of stories in each state of a story, for example, testing, work in progress, and testing.

    Time in State

    Stacked bar chart

    Stacked bar chart

    View the time in hours that the team spends in each state of a story.

    Average Cycle Time per State

    Line chart Line chart

    View how the work in progress is trending over time and what are the most significant cycle times.

    Table 3. Sprint Performance
    Title Type Description

    Velocity History

    Bar chartBar chart

    Gain an insight on the overall velocity of the team for the past 10 sprints. Understand if the team is achieving a stable, predictable velocity, and is meeting the commitments.

    The Team Velocity History report comprises the following series per sprint that can be hidden or displayed based on your preference:
    • Team Capacity: Indicates the team capacity (in story points) for the sprint.
    • Committed Story Points: Indicates the number of story points committed by the team for the sprint.
    • Completed Story Points: Indicates the number of story points completed by the team for the sprint.
    • Average Completed Points: Indicates the average number of story points completed by the team for the sprint.
    • Linear (Actual): Indicates if the amount of completed work is trending up, trending down, or relatively stable over sprints.
    Velocity by Type

    Stacked bar chart

    Stacked bar chart

    Analyze the way your team's velocity changes over time and compare the team's strategic workload with operational or other types of workload.

    The bar charts have two stacks that show the sum of the story points of the following types of completed stories:
    • Regular stories
    • Stories added to the unified backlog from the items in the triage board

    Clicking any bar would take you to its corresponding sprint details.

    Data displayed in this report is of the past 10 sprints with the earliest sprint on the left.

    Note:
    This report is not available by default. You can add it from Scrum custom charts to your dashboard. For more information, see Edit a responsive dashboard.

    Sprint Variance

    Bar chart

    Bar chart

    Analyze the percentage variance of the team compared to the capacity and committed points, for the past 10 sprints.

    The Team Sprint Variance report comprises the following series per sprint that can be hidden or displayed based on your preference:
    • Completed to Capacity: Indicates the percentage of completed work compared to the expected capacity for the sprint.
    • Completed to Committed: Indicates the percentage of completed work compared to the committed work of the team for the sprint.
    Table 4. Team Members
    Title Type Description
    Team Members List

    View the details of all team members.

    Table 5. Cycle Time
    Title Type Description
    Story Cycle Time Bubble chart

    Bubble chart

    Identify the time taken for each story, which the team has worked on, to move from an in-progress state to completion.

    Each bubble on the graph represents a story. The height of the bubble from the x-axis shows how long that story took to move from an in-progress state to completion. The size of the story bubbles are relative to each other based on their story points.

    You can compare the cycle times of stories with different story points and analyze the trend in the time taken by the team to complete them. Identify the stories that took longer to complete and analyze the reasons so that you can chart an action plan to reduce the team's cycle time in the future.

    Hovering your mouse cursor over a bubble displays the following details about that story:
    • Story points
    • Date the story is moved to completion
    • Total cycle time (in days) of the story
    • Number of days that the story was in the Work in progress state
    • Number of days that the story was in the Ready for testing state
    • Number of days that the story was in the Testing state

    From the Story State section towards the right of the report, you can filter the report to view the cycle time of the stories for the selected states. The chart displays the cycle time for each story as the cumulative sum of all duration of the selected states.

    If there are too many stories at any area of the chart and the bubbles appear crowded on the report, you can zoom in that particular area of the report for a clearer view.

    Cycle Time Zoom

    Note:
    The stories shown in this chart are the ones that the team has completed in the past 30 days.