Agile 2.0 Team Dashboard
Summarize
Summary of Agile 2.0 Team Dashboard
The Agile 2.0 Team Dashboard in ServiceNow offers a comprehensive visualization of a team's progress on stories during specific periods, enabling improved sprint planning and capacity management. It provides detailed insights into story states, sprint performance, and team members, supporting predictability and performance analysis.
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Users can access the dashboard via All > Agile Development > Dashboards > Agile 2.0 Team Dashboard. This dashboard is especially valuable for scrum users seeking to monitor team progress, analyze story cycle times, and evaluate sprint outcomes.
Key Features
- Work Item Progress Tab: Displays reports including Active Stories by State (bar chart showing story counts in various states), Time in State (stacked bar chart indicating hours spent in each story state), and Average Cycle Time per State (line chart tracking work-in-progress trends and cycle times).
- Sprint Performance Tab: Includes charts such as Velocity History (team velocity over the last 10 sprints with series for capacity, committed, and completed story points), Velocity by Type (stacked bar chart distinguishing between regular and triage board stories), and Sprint Variance (bar chart showing percentage variance between completed work versus capacity and committed points).
- Team Members Tab: Lists all team members and their details for enhanced team visibility.
- Cycle Time Visualization: The Story Cycle Time bubble chart identifies the duration each story took from in-progress to completion over the past 30 days. It visually correlates story points with cycle time, enabling identification of bottlenecks and areas for improvement.
Practical Considerations for ServiceNow Customers
- For customers upgrading from earlier versions (1.0.2 or before), it is recommended to install the latest dashboard from the Solution Library to access enhanced visualizations like Velocity History and Story Cycle Time.
- When upgrading, note that team member lists may appear in multiple tabs with inconsistent accuracy; removing the duplicate widget from the Work Item Progress tab is advised to maintain clarity.
- The dashboard reports enable agile teams to track story progress in real time, measure sprint predictability, and analyze performance trends, thereby facilitating data-driven sprint planning and capacity forecasting.
- Custom charts such as Velocity by Type may require manual addition to the dashboard from Scrum custom charts.
- Interactive features like zooming and hover details on the Story Cycle Time chart allow for granular analysis of individual story performance.
Team Dashboard provides a visualization of the team's progress on stories over a given period. It provides team predictability charts and helps you plan the team's capacity for the upcoming sprints. In addition, it provides details of all the team members.
Navigate to and select Agile 2.0 Team Dashboard.
End user and roles
| End user and goal | Required role | Benefits |
|---|---|---|
Team member: Needs visibility into team's predictability and progress in completing stories |
scrum_user |
|
Indicators
- Scrum: Scrum: Average Story State Duration
Generates data that is displayed in the Average Cycle Time per State report.
- Scrum: Story State Duration
Generates data that is displayed in the Time in State report.
- Scrum: Total stories in a sprint
Generated data that is displayed in the Active Stories by State report.
Breakdowns
- Scrum: Group
- Scrum: State
Data visualizations
- Work item progress: Reports of Active Stories by State, Time in State, and Average Cycle Time per State
- Sprint Performance: Reports of Velocity History and Sprint Variance
- Team Members: List of all the members of the teamNote:For existing customers who upgrade to the latest version, the list of the team members appears in both the Work item progress and Team Members tabs but only one of these locations would display the accurate information. You can remove this widget from the Work item progress tab to avoid this issue. For more information on how to remove a widget, see Edit a responsive dashboard.
- Velocity History
- Velocity by Type
- Sprint Variance
- Story Cycle Time
| Title | Type | Description |
|---|---|---|
Active Stories by State |
Bar chart |
View the total number of stories in each state of a story, for example, testing, work in progress, and testing. |
Time in State |
Stacked bar chart |
View the time in hours that the team spends in each state of a story. |
Average Cycle Time per State |
Line chart
|
View how the work in progress is trending over time and what are the most significant cycle times. |
| Title | Type | Description |
|---|---|---|
|
Velocity History |
Bar chart |
Gain an insight on the overall velocity of the team for the past 10 sprints. Understand if the team is achieving a stable, predictable velocity, and is meeting the commitments. The Team Velocity History report comprises the following series per sprint that can be hidden or displayed based on your preference:
|
| Velocity by Type | Stacked bar chart |
Analyze the way your team's velocity changes over time and compare the team's strategic workload with operational or other types of workload. The bar charts have two stacks that show the sum of the story points of the following types of completed stories:
Clicking any bar would take you to its corresponding sprint details. Data displayed in this report is of the past 10 sprints with the earliest sprint on the left. Note:
This report is not available by default. You can add it from Scrum custom charts to your dashboard. For more information, see Edit a responsive dashboard. |
|
Sprint Variance |
Bar chart |
Analyze the percentage variance of the team compared to the capacity and committed points, for the past 10 sprints. The Team Sprint Variance report comprises the following series per sprint that can be hidden or displayed based on your preference:
|
| Title | Type | Description |
|---|---|---|
| Team Members | List |
View the details of all team members. |
| Title | Type | Description |
|---|---|---|
| Story Cycle Time | Bubble chart |
Identify the time taken for each story, which the team has worked on, to move from an in-progress state to completion. Each bubble on the graph represents a story. The height of the bubble from the x-axis shows how long that story took to move from an in-progress state to completion. The size of the story bubbles are relative to each other based on their story points. You can compare the cycle times of stories with different story points and analyze the trend in the time taken by the team to complete them. Identify the stories that took longer to complete and analyze the reasons so that you can chart an action plan to reduce the team's cycle time in the future. Hovering your mouse cursor over a bubble displays the following details about that story:
From the Story State section towards the right of the report, you can filter the report to view the cycle time of the stories for the selected states. The chart displays the cycle time for each story as the cumulative sum of all duration of the selected states. If there are too many stories at any area of the chart and the bubbles appear crowded on the report, you can zoom in that particular area of the report for a clearer view. Note:
The stories shown in this chart are the ones that the team has completed in the past 30 days. |