Benefits of SPM Benchmarks

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The SPM Benchmarks application provides you with an overall understanding of your performance compared to your peers.

    Global anonymity
    Viewers in your organization have access to SPM Benchmarks for your organization. However, the global benchmarks are anonymous and don't include any company information.
    Industry comparison
    Using the Compare with drop-down list on the SPM Benchmarks dashboard, filter the benchmarks results by industry, ServiceNow user size, or geographical region to make the results more relevant to your organization.
    • Industry is determined based on the standard industry code in the account record for the company.
    • Number of users is determined by the number of ServiceNow active users within the company. You can compare your company to similar-sized ServiceNow implementations to gain an understanding about your company.
    • Region is determined based on the Region field in the company table.

    If a filter category includes fewer than 20 participants, the corresponding data is shown in the Other category.

    Trends
    You can see the results of all published KPIs as well as the last six months of history.

    Use the trend data to determine what is working well and what needs improvement.

    Reports
    SPM Benchmarks reports get refreshed monthly that can be downloaded in PDF format. An email notification is sent to the customer when new data is available.