Idea state mapping

Map your idea states to the Universal Request states to provide a better user experience during the idea state transition and to track the progress of the idea.

Before you begin

Role required: admin

About this task

Mapping the states of the idea to the universal request state ensures that the status of idea is also reflected on the state of universal request. As the idea moves through different stages of the life cycle, the state of the universal request also gets updated to reflect the change.

For example, consider a universal request that has an idea attached to it as a primary ticket. When the state of idea changes from Submitted to Need more information, the state of the universal ticket state is also updated to Awaiting Response.

The following image is an example of a default state mapping. The Submitted, Under Review, In Backlog, Planned and In Development states of an idea are mapped to In Progress state of a Universal Request.

The following table lists the default mapping of different idea states with the universal request states.

Table 1. Default mapping of Idea states with universal request states

Idea state	Universal Request state
Submitted	In Progress
Under Review	In Progress
In Backlog	In Progress
Planned	In Progress
In Development	In Progress
Unlikely to implement	Closed
Duplicate	Closed
Already exists	Closed
Completed	Closed
Need more information	Awaiting Response

Procedure

1. Navigate to All > Universal Request > Administration > State Mapping.
2. Select New.
3. On the form, fill in the fields.
   For more information, see State mapping form.