CSDM implementation stage — Fly

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of CSDM implementation stage — Fly

    The Fly stage represents the final phase in implementing the Common Service Data Model (CSDM) framework within ServiceNow. It consolidates the foundational elements necessary to leverage Application Portfolio Management (APM), Service Portfolio Management, and IT Service Management (ITSM) capabilities effectively. This stage enables mature management of business services and applications by linking high-level business capabilities with underlying data and service offerings.

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    Key Features

    • Application Portfolio Management (APM) Foundation: Use APM to rationalize business applications and evaluate spending on business capabilities, helping to optimize investments and support emerging capabilities.
    • Service Portfolio Management Integration: Combine APM with Service Portfolio Management to assess and optimize spending on business services and ensure services align with evolving business needs.
    • ITSM Capabilities: Utilize the request catalog to associate service offerings with catalog items, streamline request workflows, and enhance service delivery. Note that the request catalog is distinct from CMDB tables.
    • Business Service Management: Manage business services effectively by integrating configuration items (CIs) from various CSDM domains and linking logical CIs with product models to support a product-centric management approach.
    • Information Object Management: Capture and manage types of data used by business applications, including sensitive data such as PII, PCI DSS, and HIPAA information. The Information Object table supports visibility into the information portfolio and associated data domains, database instances, and catalogs.
    • Core Tables Implemented in Fly Stage:
      • Business Capability [cmdbcibusinesscapability]: Represents high-level organizational capabilities supporting business models or missions.
      • Information Object [cmdbciinformationobject]: Captures asset-related data objects linked to business applications.
      • Business Service Portfolio [serviceportfolio]: Manages collections of business services.
      • Business Service [cmdbciservicebusiness]: Classifies services as business services.
      • Business Service Offering [serviceoffering]: Catalogs offerings classified as business services.

    Key Outcomes

    • Completion of the CSDM framework implementation enables a comprehensive, product-centric view of business capabilities, services, and applications.
    • Improved decision-making for application and service investments through integrated APM and Service Portfolio Management insights.
    • Enhanced service request management via request catalogs linked to service offerings, improving user experience and operational efficiency.
    • Visibility and governance of sensitive and critical data assets within business applications, supporting compliance and risk management.
    • Foundation established for ongoing rationalization and optimization of business services and capabilities aligned with organizational goals.

    When you reach the Fly stage, you have accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process.

    Benefits of the operations that you perform in the Fly stage

    The Fly stage is a foundation for using APM capabilities
    You can use Application Portfolio Management (APM) capabilities to rationalize your business applications. Ask questions such as the following:
    • Are you spending too much on your business capabilities?
    • Are you spending too little on your business capabilities?
    • Should you increase the amount you spend on emerging business capabilities?
    The Fly stage is a foundation for using APM with Service Portfolio Management capabilities

    You can use APM with Service Portfolio Management capabilities to rationalize your business services and related offerings. Ask questions such as the following:

    • Are you spending too much or too little on services?
    • Are you spending too little or too little on services?
    • Are they the appropriate services compared to emerging capabilities?
    The Fly stage is a foundation for using ITSM capabilities

    Use a request catalog to relate a service offering to a catalog item. You can also enhance the request workflow to automatically populate the “Subscribe by” table. Service catalogs are described in detail in Service Catalog.

    Note:
    The request catalog is not a CMDB table.
    The Fly stage can hep you to manage business services
    If your environment has a combination of CIs from each of the CSDM domains, this stage provides away to manage business services.
    The Fly stage is a way to identify the types of data that may be contained in or used by your business applications
    The information object table helps you see what's in your information portfolio.

    Tables that you work on during the Fly stage

    You reach the fly stage after you have accomplished all or most of the earlier stages.

    Tables that you work on during the Fly stage.

    Note:
    Some of the classes that you implement in this stage are logical CIs. Logical CIs aren’t created through Discovery, so their Model ID values might not refer to product model (application model, service model, or software model) records. To help you to migrate to a product-centric management paradigm, each instance of a logical CI should be associated with a product model. See Auto-generate product models for logical CIs.
    The fly stage completes the remaining aspects of CSDM framework:
    Business capability [cmdb_ci_business_capability] table

    A business capability is a high-level capability that supports a business model or fulfills a mission for your organization.

    Information object [cmdb_ci_information_object] table

    You capture asset information as information objects. You can connect the information objects to your business applications to create an application portfolio that you can use at any time.

    You can use the Information Object table to identify the types of data that a business application uses, including highly sensitive data such as:
    • Personally Identifiable Information (PII)
    • Payment Card Industry Data Security Standard (PCI DSS) data
    • Health Insurance Portability and Accountability Act (HIPAA) data
    Information objects are part of the information portfolio. The information portfolio links to the following data:
    • Data Domains: Total number of records in the Data Domain[sn_apm_data_domain]. table
    • Information Objects: Total number of records in the Information Object [cmdb_ci_information_object] table.
    • Database Instances: Total number of records in the Database Instance [cmdb_ci_db_instance] table.
    • Database Catalogs: Total number of records in the Database Catalog [cmdb_ci_db_catalog] table.
    Important:
    You might implement the Information object [cmdb_ci_information_object] table as part of an earlier stage. Your business requirements determine the right stage for implementing the table.
    Request catalog

    Users request services through the request catalog. The request catalog is not a CMDB table. Catalogs are described in detail in Service Catalog.

    The fly stage includes these components:
    • Business service portfolio [service_portfolio] table
    • Business service [cmdb_ci_service_business] table; (service classified as a "business service")
    • Business service offering [service_offering] table; (service offering classified as a "business service")