Preserving table hierarchy in Instance Data Replication

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Preserving Table Hierarchy in Instance Data Replication

    When utilizing Instance Data Replication (IDR), it's crucial to decide whether to replicate parent-child table hierarchies and the strategy for data replication. Understanding the hierarchy helps determine if you want to preserve relationships and which columns to include in the replication process.

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    Key Features

    • Strategy 1: Preserve the entire hierarchy and replicate child columns
      • Creates outbound entries for each child table, including filters for sysclassname.
      • All columns from child tables are included in the replication.
    • Strategy 2: Preserve the hierarchy, but don't replicate child columns
      • Replicates only the parent table while including the Class Name field.
      • Maintains distinction between parent and child records without replicating unique child columns.
    • Strategy 3: Ignore the hierarchy, and only replicate parent table data
      • Replicates only the parent table and excludes the Class Name field.
      • All records on the consumer instance are treated as parent records, removing distinctions with child tables.

    Key Outcomes

    By selecting an appropriate replication strategy, customers can effectively manage how data is structured and represented in the consumer instance, ensuring alignment with reporting and auditing needs based on their specific use cases. Understanding these strategies allows for informed decisions about data replication that can enhance data integrity and usability in ServiceNow environments.

    Decide if you want to replicate a parent-child table hierarchy and what strategy to use for replicating the data in Instance Data Replication (IDR).

    Before you create a replication set, determine if the table that you want to replicate is part of a parent-child table hierarchy. If it is, decide if you want to preserve the hierarchy and whether to replicate the data from the parent perspective (retaining only columns belonging to the parent table) or from the child perspective (retaining all columns that belong to the child tables). Review the following available strategies.

    Strategy 1: Preserve the entire hierarchy and replicate child columns
    You can preserve the entire hierarchy, including all of the child table columns, by creating an outbound entry for each child table, and specifying a sys_class_name filter for each child table.

    For example, to replicate the Task table and ensure that all of the columns from all of the child tables are included, specify the following:

    Table 1. Outbound entries
    Table Filter
    Task sys_class_name=task
    Incident sys_class_name=incident
    Problem sys_class_name=problem
    Change Request sys_class_name=change

    And so forth, for all of the child tables, including filters with each table for the sys_class_name.

    With this strategy, records are inserted into each child table on the consumer, including data from the columns that belong to each child table on the producer.

    Strategy 2: Preserve the hierarchy, but don't replicate child columns
    To preserve the hierarchy but only replicate columns from the parent table, replicate the parent table and include the Class Name [sys_class_name] field in the Included Fields list. Including the Class Name field maintains the distinction between parent and child records on the consumer instance.
    For example, if you want to replicate the Task table and its children (Incident, Problem, Change Request), but only replicate the columns that belong to the Task table, specify the following:
    Table 2. Outbound entry
    Table Included Fields
    Task Class Name

    In this strategy, the sys_class_name column on the consumer Task table receives entries for the parent table (task) and child tables (incident, problem, and change), and records are inserted into the respective child tables on the consumer. However, without the sys_class_name filter, the columns that are unique to each child table are not replicated.

    Strategy 3: Ignore the hierarchy, and only replicate parent table data
    To ignore the hierarchy and only replicate parent records, replicate the parent table and exclude the Class Name [sys_class_name] field from the Included Fields list. Excluding the Class Name field removes the distinction between parent and child records on the consumer instance. All replicated records on the consumer will be parent table records.
    For example, if you want to replicate records from the Task table and simply consider all records as tasks for reporting or auditing purposes, specify the following:
    Table 3. Outbound entry
    Table Included Fields
    Task Any fields except for Class Name

    In this strategy, when you replicate the Task table, all replicated records have a value of task in the sys_class_name column, and no columns belonging to the child tables are replicated.