Upgrading legacy replication sets to V2 in Instance Data Replication

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Upgrading Legacy Replication Sets to V2 in Instance Data Replication

    To enhance message processing and replication performance, ServiceNow customers should upgrade their legacy replication sets in Instance Data Replication (IDR) to V2. Legacy replication sets, which are deprecated as of the Zurich release, utilize an outdated Kafka message transport. The V2 replication sets leverage the ServiceNow Hermes Messaging Service for improved speed, scalability, and reliability.

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    Key Features

    • Seamless Upgrade: The upgrade process allows for continuous data replication from producer to consumer, meaning no downtime is required.
    • Eligibility: Legacy replication sets can be upgraded to V2 if both producer and consumer instances are on Utah or higher. Not all configurations are eligible; check the Upgrade Eligibility column in the Consumer Subscriptions related list.
    • Compatibility: V2 producer replication sets require corresponding V2 consumer replication sets to fully utilize the processing enhancements.

    Key Outcomes

    By upgrading to V2, customers will experience faster and more reliable data replication. This transition is crucial as legacy sets will no longer be supported, ensuring continuity in data operations. If issues arise during the upgrade, the process will automatically roll back, safeguarding data integrity.

    Improve message processing and replication performance by upgrading your legacy replication sets in IDR to V2.

    Legacy and V2 replication sets

    Important:
    Legacy replication sets are deprecated in the Zurich release. To continue replicating data, you must upgrade all legacy replication sets to V2.
    • Legacy replication sets use a ServiceNow Kafka message transport and delivery implementation that was created prior to the Utah release. All replication sets created prior to the Utah release are considered legacy replication sets.

      Beginning with the Washington DC release, you can no longer create legacy replication sets.

    • V2 replication sets use the ServiceNow Hermes Messaging Service for Kafka message transport and delivery, which replicates data faster, at scale, and with high reliability. The Hermes Messaging Service is a ServiceNow AI Platform capability that's automatically enabled when the IDR plugin (com.glide.idr) is activated. All replication sets created after the Washington DC release are V2 replication sets.
    Note:
    Data sent from a V2 producer replication set is retained in the message queue for 24 hours.

    Upgrading legacy replication sets

    Upgrade your eligible legacy replication sets to V2 to take advantage of the benefits provided by Hermes. Upgrading replication sets from legacy to V2 is a seamless process. Active data replication from the producer to consumer continues throughout the upgrade, which means you don't need to pause replication before you begin. Replication continues using the V2 replication sets after the upgrade is finished.

    You can either create new V2 replication sets or upgrade existing legacy replication sets to V2. See Upgrade legacy replication sets in Instance Data Replication.

    Upgrade eligibility

    Legacy replication sets are eligible for upgrade to V2 when both the producer and consumer instance are on Utah or higher. Note that some Utah legacy replication sets aren't eligible for upgrade to V2, depending on their configuration (for example, the replication set can't be bidirectional or discrete).

    You can confirm upgrade eligibility by viewing the producer replication set and checking the Upgrade Eligibility column in the Consumer Subscriptions related list.

    • If the value for each subscribed consumer is Eligible, you can begin the upgrade process by following the steps in Upgrade legacy replication sets in Instance Data Replication.
    • If the value for a subscribed consumer is Not eligible, this means that either the consumer instance isn't on Utah or higher, or the consumer replication set is on Utah, but isn't eligible for upgrade to V2 because of its configuration.

    For details on which types of legacy replication sets are eligible for upgrade in Utah, refer to the "Upgrading legacy replication sets to V2" topic in the Utah version of the IDR documentation.

    Compatibility

    V2 producer replication sets are compatible only with V2 consumer replication sets.

    If you upgrade a producer replication set to V2, you must upgrade the subscribed consumer replication sets to V2 as well to take advantage of the V2 processing improvements.