IRM Maturity Assessment

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 3 Minuten Lesedauer

    • The Integrated Risk Management (IRM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with IRM.This accelerator assesses your current Integrated Risk Management (IRM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator Overview

    Integrated Risk Management Maturity Assessment provides Impact customers with prescriptive guidance, leading practice content, and a maturity analysis of their ServiceNow instance IRM. The Assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects and create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    ServiceNow IRM is an integrated risk solution that enables you to manage risk across the enterprise. Automation and continuous monitoring ensure a real-time view of compliance and risk, for informed decision making and increased performance.

    See for additional information about IRM.

    Integrated Risk Management Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business.

    By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

    Hinweis:
    This Accelerator is available for Impact Advanced and Total packages.
    Hinweis:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What you get

    IRM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on the process and depth of deliverable
    • Communicate expectations for customer participation
    • Request data and any other inputs
    IRM Maturity Assessment Questionnaire
    Your assessment participants are asked to independently fill out a prebuilt IRM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your IRM product.
    Questionnaire Results Analysis (time as needed determined by the Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Provides guidance that helps you understand how to best maximize your IRM product investment
    IRM Maturity Assessment Report
    The assessment report is a result of the questionnaire and input from ServiceNow IRM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for IRM
    • Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the IRM Maturity Assessment report
    • Review the IRM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up Session (up to 1 hour)
    • Opportunity for Q&A related to the IRM Maturity Assessment
    • Provide additional guidance on leading practices, as needed

    Requested customer resources

    Tabelle : 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Tabelle : 2. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of assessment participants
    • Ensures completion of the assessment by participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information/Access

    We request that the IRM Maturity questionnaire is completed by the customer virtually at least two weeks prior to the customer readout session.

    Exclusions

    • ServiceNow resources aren't responsible for the execution of the provided plan.

    • This Impact Accelerator does not include a technical review of IRM. ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.

    • ServiceNow is not responsible for implementing the recommendations made based on the IRM Maturity Assessment.