System and custom notification and delivery channel preferences in Next Experience

You can manage and set your own notification preferences, including customized notifications and channels for receiving them.

With notification preferences, you can control the system notifications and custom notifications that you receive and apply conditions to restrict notification delivery and choose how the notifications are delivered to you.

System notifications

System notifications alert you of record changes that might concern or interest you. You can be notified via email, SMS text messages, push notifications, or messaging applications.

With system notifications, you can:

• Search for a specific system notification in the list of your notifications to be able to set your preferences for that notification.
• Set preferences at a global level.
• Easily enable or disable all notifications or individual notifications.
• Add or modify a notification schedule for individual delivery channels for each system notification.
• Set a schedule for all notifications, individual system notifications, or delivery channels.

  For more information, see Apply notification conditions

Custom notifications

A custom notification is a system notification that you can subscribe to and customize by adding conditions.

With custom notifications, you can:

• Create and modify custom notifications, which are subscriptions to notifications that are important to you.
• Set preferences at a global level.
• Easily enable or disable all notifications or individual notifications.
• Enable or disable notification channels.
• Add or modify a notification schedule for individual delivery channels for each system notification.
• Set a schedule for all notifications, individual system notifications, or delivery channels.

  For more information, see Apply notification conditions

Note:

Custom notifications for Next Experience do not support notifications that require a related affected record. For these notifications, you have to set the preference in the Core UI. For more information, see Setting notification preferences in Core UI.

Note:

Subscription-based notifications are not domain aware and cannot support domain-specific settings.

Delivery Channels

Delivery channels is a list of your chosen channels such as email, SMS, instant message and voice channels for receiving notifications.

With Delivery Channels, you can:

• Enable or disable a particular channel for receiving notifications.
• Create, edit, or delete notification channels for instant messages, email, SMS, and voice.
  Note:

  Only admins can delete channels from the cmn_notif_device table.
• Choose how notifications are delivered.
• Set a schedule for the record in the channel and apply to the notifications you want to receive.

• Set notification preferences
  View, enable, and disable general settings for notification preferences, and delivery channels.
• Customize system notifications
  Create custom notifications, which are subscriptions to notifications of importance to you, and apply conditions that control specific content included in your custom notification. You can also enable or disable the channels for delivery.
• Modify a notification
  Modify a notification by establishing a schedule or setting conditions to control the notifications you receive.
• Delete a custom notification
  Delete custom notifications that you don't need any more.
• Add a new notification delivery channel
  Add new channels for email, instant message, SMS, and voice to receive notifications and set a schedule for the channel for the notifications you want to receive.
• Edit a delivery channel
  Edit an email, instant message, SMS, or voice channel for receiving notifications, and schedule when the channel can receive notifications.