Viewing instance-level entitlements in Subscription Management
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Summary of Viewing instance-level entitlements in Subscription Management
This feature allows ServiceNow customers to view a comprehensive list of product subscriptions for their current instance, including important details such as purchase information and usage history. Accessing this information is crucial for managing subscriptions effectively and ensuring compliance.
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Key Features
- Accessing Entitlements: Navigate to Admin > Subscription Management > Subscriptions or All > Subscription Management > All Subscriptions to view instance-level entitlements.
- Subscription Types: Understand different subscription types including Per-User, Unrestricted User, Capacity, Unlimited, and Display Only, each providing varying levels of user entitlements and allocation processes.
- Subscription Status: Monitor compliance through the Status column, which indicates whether allocations are compliant, near capacity, even, over-allocated, or account-level only.
- Missing Subscriptions: Be aware that some purchased subscriptions may not appear due to delays in data arrival or if the instance is self-hosted.
Key Outcomes
By utilizing the Subscription Management feature, customers can:
- Plan future purchases and maintain current subscriptions by tracking start and end dates.
- Ensure compliance with subscription allocations, avoiding overages and potential service interruptions.
- Receive recommendations for manual allocation of per-user subscriptions to optimize usage.
View a complete list of the product subscriptions purchased for your current instance.
Key benefits
- View details for product subscriptions, including purchase information and usage history by selecting the product name.
- Plan for future purchases and keep subscriptions current by monitoring the start and end dates for each of your product subscriptions.
- Stay in compliance by monitoring the subscription allocation values in the Status column.
Accessing your instance-level entitlements
Access your instance-level entitlements by navigating to or .
Subscription types
Identify which type of subscriptions you have and whether to allocate subscriptions manually by viewing the values in the Type column.
- Per-User
- Provides entitlements to users according to their assigned roles and associated access rights. You allocate per-user subscriptions manually by adding groups with metered roles or access rights to a product subscription. Subscription Management helps you with the allocation process by recommending groups based on their role assignments.
- Unrestricted User
- Provides entitlements for an organization's number of active users regardless of their role assignments. An active user is any user whose record in the Users [sys_user] table has a value in the User ID field and has the Active field set to true.
- Capacity
- Automatically tracks measured units, and counts of transactions, records created, or resources managed such as devices, software, or nodes.
- Unlimited
- Provides entitlements for active users, with no limit to the number of users that can be allocated. An active user is any user whose record in the Users [sys_user] table has a value in User ID field and has the Active field set to true.
- Display Only
- Displays information. This type of subscription doesn't support allocation.
Subscription status
Determine whether your subscription allocations are in compliance by viewing the values in the Status column.
- Compliant
- The number of allocated subscriptions is below the number of purchased subscriptions.
- Near capacity
- The number of allocated subscriptions exceeds the threshold for your instance. You define the threshold on the Settings tab.
- Even
- The number of allocated subscriptions equals the number of purchased subscriptions.
- Over-allocated
- The number of allocated subscriptions exceeds the number of purchased subscriptions.
- Account-level only
- The subscription allocation status isn't calculated. Only applies to Creator Plus products.
Missing subscriptions
Purchased subscriptions might not appear on the Subscriptions tab for one or more of the following reasons:
- Subscription data arrives on production instances only.
- Self-hosted instances don't receive subscription information. Contact your account manager for assistance.
- Subscription data might not yet have arrived. The data is downloaded daily.