Schedule entry fields

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Schedule Entry Fields

    The schedule entry fields in the ServiceNow AI Platform allow users to define specific time periods for schedules, which can be included or excluded from Service Level Agreement (SLA) calculations. Each schedule entry can only be associated with one schedule and includes a variety of configurable fields to meet your organizational needs.

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    Key Features

    • Name: Unique identifier for the schedule entry.
    • Type: Indicates the purpose of the schedule, such as Excluded, Maintenance, or Blackout.
    • Show As: Displays how the schedule entry appears in calendars (Busy, At no extra charge, Tentative, On call).
    • When: Specifies the date and time; includes an option for all-day entries.
    • Repeats: Allows for defining repetition intervals, including daily, weekly, monthly, or yearly options.
    • Repeat until: Sets an end date for the repetition; if left blank, the schedule continues indefinitely.
    • Type (optional): Provides a description of the schedule entry.

    Key Outcomes

    By effectively utilizing schedule entry fields, ServiceNow customers can manage their schedules more efficiently, ensuring that maintenance and blackout periods are clearly defined and that SLAs are accurately calculated. This leads to improved resource management and scheduling accuracy within the organization.

    You can only associate a schedule entry with one schedule. The Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.

    Field Description
    Name Unique name for the schedule entry.
    Type Label that describes the purpose of the schedule. The system also uses the schedule type to determine how to process certain schedules.
    • Excluded: Excludes time periods from SLA counts.
    • Maintenance: Specifies time periods where change management activities are allowed. A schedule containing maintenance schedule entries cannot also contain blackout schedule entries.
    • Blackout: Excludes time periods from change management schedules. A schedule containing blackout schedule entries cannot also contain maintenance schedule entries.
    Show As Option that indicates how the schedule entry should appear in calendar applications and how it should interact with other schedule entries.
    • Busy: Schedule entry is not available for scheduling a work task.
    • At no extra charge: Schedule entry is available for scheduling a work task.
    • Tentative: Schedule entry is tentatively available for scheduling a work task.
    • On call: Schedule entry is on call, which provides a means to determine which member of a user group is available to complete a task.
    When Date and time to which the schedule entry applies. If the schedule entry applies to a full 24-hour day, select the All day check box.
    Note:
    Changing the global date and time format in the glide.sys.date_format System Properties setting has significant impact on schedule calculations made when you select the All day check box. To learn more, see Global date and time field format.
    Repeats Repetition interval for the schedule entry, if any. If you select a repetition interval, other fields appear so you can further specify the repeat interval.
    Repeat every Scheduling repetition frequency - weekly, monthly, or yearly. This field is only visible when the Repeats field has a value of Daily, Weekly, Monthly, or Yearly.
    Repeat on Days of the week a weekly schedule repeats on. This field is only visible when the Repeats field has a value of Weekly.
    Monthly type Monthly schedule repetition frequency. This field is only visible when the Repeats field has a value of Monthly. Monthly repeat options include:
    • Repeat on a specific day of the month
    • Repeat on a specific day in a specific week of the month
    • Repeat on the last day of the month
    • Repeat on a specific weekday in the last week of the month
    Yearly type Yearly schedule repetition frequency. This field is only visible when the Repeats field has a value of Yearly. Yearly repeat options include:
    • Repeat on a specific day of the year
    • Repeat on a floating day
    Float week Week of the month a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
    Float day Day of the week a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
    Month Month of the year a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
    Repeat until Repetition end date. If you leave this field blank, the schedule repeats indefinitely.
    Type [Optional] Schedule entry description.